Very rude hateful Asst. Mngr., Lisa.... I would give the no stars if possible. I called this location, 3-13-2012, in search of a purse. Kristie, took the call initially, placed me on hold for over 4 minutes, nothing, so I gave up and I called back. I got Kristie again on the second call, and explained no one picked the call up, and she said, well that person is helping someone in jewelry. Why Kristie did not pick that call up and tell me that and give me that information, I don't know, she obviously had that information to give it to me. I was looking for a birthday item, so it does have some importance to it. I said to her well if that person is busy, maybe a manager could assist me, she transfers my call. A woman answers the phone, does not identify herself, which I would have liked so I could address her, and then I tried to explain about the long wait and if she could maybe speak to her about picking the call back and let a customer know what is happening would have been helpful. Lisa, asst. manager, interrupted me so many times, saying.. what do you want me to look for.... (very rude), I said, let me explain, she said, we know that the person was assisting someone else... what do you want, again, very rude... she did this 3 or 4 times... she said, if you just tell me what you want, I will go and look for it.... I finally had enough and I asked for her name/title and who her supervisor is, she said, Charlie, but he is not here... quite smugly... he won't be in until Thurs., 7 -4 pm, so I reported this whole ugly mess to TJ Maxx Customer service and we will see if anything is done, but since I have never shopped at TJ Maxx before, but I was going too, why would I now???? There is always Macy's who I have never had this rude type service. Of course if lisa treats me this way just on the phone, I am sure I am not the only person that she is rude too, it is obviously her personality or lack thereof, with "help" like her, obviously they don't need my business or money...... why would anyone shop there.... what a hag.....
Popular fashions and hidden designer gems at this discount clothing staple..
Though not luxurious, this discount clothing chain offers convenient shopping and fantastic deals. If you look really hard, you'll manage to find some expensive brands mixed among the more mass-market names: DKNY, Calvin Klein, Laundry and Theory have been known to populate the racks.