I stopped in on a radio advertisement for a great deal. When I went in to take advantage of this deal they told me that I could not. I complained to the manager and was told by him that the deal was not available even tho they advertised it. I went to the MO AG and the dealership strait out lied to them about the advertising They printed out a different advertisement and sent it in). In the advertisement it clearly stated that you could get 3k off the sale price and still get 5k over Kelly blue book. I do have a tape of the advertisement and am thinking of dropping a lawsuit on them, just trying to figure out how many other people got scammed from the false advertisement to see about a class action suit.
Wonderful customer service.
jason, Jay Haywood, and Mike Phelps are great employees as well as wonderful helpers. They as always assist with my car needs. I really enjoy the service i receive i always tell everyone, how great Suntrup Vw is.
Good experience overall!. The only thing negative I can say about this place is that they need more parking. The day I was there they were flooded with customers(maybe its their good reputation). Anyway, I got a fair deal and was given great service.
Worst experience ever!!!. It's funny the rating they have on here must be all family members or friends. This place is the worst of everything. 1) deceptive advertising 2) rude and hostile salesman 3)msrp forget about it look forward to another $2,000 to $3,000 on that sticker price. This extra money your paying goes towards a so called custom paint job which is basically pin strip and a Suntrup logo on your car. The salesman I dealt with would not listen to a thing I said and became more and more belligerent as the deal went on. It ending in me getting up to leave and being told to sit down and having him yell out the door "I hope your car breaks down". You might be thinking its just that guy, but you would be wrong the floor manager was standing right there. Oh you have a trade? and saw it was valued a fair price on their web link, nope expect that trade value to drop by almost 90%. Don't believe it? Go there or save yourself some time and head to another local dealer.
got $10,000 off a New Van....wow!.
i thought their ad was a gimmick, so i didnt really expect to go home with a new Routan, but they called my bluff!!
i went home with a van for $10K off. unbelievable and my kids love me for it!
Believe the Hype!.
Now I know what all the hype is about. I kept hearing that Suntrup VW is #1 in sales, service and customer satisfaction. It is quite evident why they are, because they have it together. A first class organization where you would least expect itâin a car dealership.
Kudos, to the staff and management at Suntrup they know how to run a business. We will recommend to all.
Happiest VW owner in St. Louis!.
Love my new VW van. Love Suntrup. Love my salesman, Jason!
Awesome experience. I suggest you give them a shot.
Save Big Money!. If you want a great deal then go to Suntrup VW. They beat all their competitors by almost $1000. Plus they had better salesman and a lifetime warranty for FREE. No doubt, I will buy another car from Suntrup VW and Brett Hergenrother, the General Manager, and recommend them too all!
I highly recommend this dealer!. My easiest car buying experience ever. Mr. Suntrup is lucky to have this crew onboard. Kudos to you guys...love my new Touareg too!
Suntrup is making Volkswagen proud.
These guys really know how to make an impression. In todays economy, businesses should take notes from Suntrup VW, they know how to treat people right.
No wonder they are the #1 dealer around!
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