Best Buy

Doesn't Recommend

mjr413

Joined 3 years ago

Poor mobile department with lots of misinformation. I purchased a Droid phone 6 months ago from the Chesterfield location [store 143] with the promise [from associate Ryan Simpson] that the black tie protection plan would cover all accidental damage with an on-site replacement.

When trying to take advantage of this to repair a faulty screen, I was told that the phone would need to be shipped off for service [up to a week] and only if it was deemed irreparable would I receive a new phone. Best Buy managers were unwilling to honor the on-site replacement, and were unwilling to refund any part of the black tie plan as a compromise to the situation.

It took nearly 20 days to get my phone repaired, it was shipped back without the battery, and the replacement battery offered in the store would not fit my phone. I was offered a compensated offer to purchase the correct battery at a nearby Batteries Plus.

It took over 2 hours to get my replacement returned to me in the store due to the issues with the battery and with reactivation of the Droid.

I will be canceling both BTP plans for my two phones and will not be buying phones from Best Buy again.

Even when calling for service updates, my wait time to speak with an associate was 12 minutes on my first call and 19 minutes to speak to a manager when debating the attempted refund of the BTP.

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herbert05

Joined 4 years ago

this phone number is not right. is the correct number

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Contributor

Joined 10 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.