#35 The Boulevard, St Louis, MO | Directions 6311738.634373 -90.345445
9-9 M-t, 9-5 F&S Closed Sundays
Neighborhoods: Saint Louis
Mitchell James Salon is a rip off – This place is a rip off. I purchased a mani/pedi, facial, haircut, and massage package to give as gifts. When we tried to redeem them they said there would be up charges. Up charges for all the services were more than the purchased package. I feel I was intentionally mislead. It was a bait and switch lie. How embarrassing to tell the individuals I gave the gifts to. I didn't get to test their talent or lack there of, but I was ripped off by Mitchell James!
Home to master sytlists – I've read some of the 1 star reviews from Groupon customers & the blame should be on Groupon & not this salon. Groupon hi-pressures businesses with BIG promises but neglects to tell them of the huge pitfalls. This Groupon thing is not so great for service businesses since Groupon takes a HUGE cut, 50% of the coupon price. I have had first hand experience with 3 stylists for over 10 years who have a great following cuz they're excellent in their work... Monique, Tymm, and J.D. Yes, the place is busy, it is not a day spa, but a place to go to get fabulous work done on your haircut, color and style. I've seen too many other complaints about the Groupon program not being all it is cracked up to be... so I am careful what I buy from them.
Long Time Client – James Mitchell has been styling my hair since 1999.
On my first visit I had no specific style in mind, no starlet or rock star I wanted to resemble, and allowed James free rein. The results were such a radical change for me that I almost didn't recognize myself and left the salon fearing that I had made a huge mistake. However the following days were a chorus of compliments and inquiries "Where did you get your hair done?' Family, friends, co-workers and customers all remarked on how flattering the new cut and color were.
The pattern has continued for 11 years. James is constantly taking classes and attending professional seminars but whatever the new techniques, different colors, seasonal styles, however updated the look there is one constant: always the resulting hairstyle is flattering to me. From viewing my 'Beauty' appointments as an indulgence my husband now eyes me savvily and notes 'It's time to see the Hair Guy.'
In the intervening years James has opened his own salon, I have retired and moved to South County but I still make the trek to Clayton. If it ain't broke don't fix it.
Great new do – I started going to James about 6 months ago and it has been great. A friend recommended him and then I saw that they donated a gift certificate to my child's school auction so I set the appt. James had to hear about how I have basically had the same haircut for 10 years and he made recommendations and now I have gradually (at my request) got my new do in place and I love it!! I now send my husband and kids too! They are a great salon and very focused on happy customers and making a difference in the community.
Groupon - Bait & Switch Scam? – Any other unsatisfied "Groupon" customers out there? Me, and several friends purchased a "Groupon" in December for $50 that included a hair cut, mini-facial and manicure. It seemed like a great deal. I called the salon the same day I purchased the Groupon, but was told they couldn't schedule me for the facial or manicure. Their claim was they only had 2 people that performed these services and couldn't even talk to me until next spring. HOWEVER if I "upgraded" the facial or manicure, then miraculously they could schedule me in. This seemed suspicious that only if I spent more money could the 2 people have more time in their schedule. I had to call several times just to get them to put me on a waiting list. They were "bothered" by my phone calls.
This was just the first of my complaints. My daughter had the worst haircut I've ever seen (not to mention the $25 upcharge for drying her hair). She HAD long thick hair, to her waist, but came home with a crooked cut nearly up to her shoulders. It looked as if the stylist had braided her hair and cut the braid off, not bothering to straighten the ends. She had to reschedule to have it fixed it was so bad. She was lucky, when I went to get my cut, I had a partial highlight as well. OMG - the placement of the color was horrible. I have stripes and polka-dots of blonde randomly placed in my hair. I left the salon with 1/2" roots. The cut took him less than 5 minutes, it was pouring rain and he still charged me $15 for a 3 minute blow dry. As I mentioned, it was pouring rain and he didn't have the common courtesy to even let me decide if I wanted to pay extra for the blow dry - just sprung it on me at the checkout. My hair was soaking wet by the time I reached the parking lot. Parking is inconvenient.
I called the owner to express my dissatisfaction of my hair, but he never even called me back. The "manager" called me back with a defensive argumentative attitude. The sytlist tried to fix my hair, but only made it worse.
You also have to pay an extra $15-$25 to have your hair blow dried. How unprofessional to quote a price for a haircut, but not include styling your hair. Maybe it is "common in the industry" to upcharge for blow-drying, but as consumers, we should refuse to pay extra for drying our hair. What self respecting stylist would allow you to walk out of their salon with dripping wet hair? And how could they know if the cut is right without drying it? Next they will be charging rental fees for the smocks they offer and coat check fees.
It's February, and still they have no appointments available for the services I paid for. I would NOT recomment this salon to anyone.
I would NOT recommend this salon at all.
Nasty Receptionist – I recently called to make an appointment for myself at this particular salon. I had read the reviews and was pretty excited about finding a place to get my haircut. When I called to make my appointment the lady at the front desk was not very rude to me. She cut me off while I was speaking to ask me questions and made it seem as if I was in her way. When I hung up the phone I was very upset by her rude behavior. I am not looking forward to my appointment anymore, in fact, i plan on canceling it. Immediately.
Fantastic salon for an afternoon of pampering – Prime location! Great atmosphere and well organized.
The staff is always punctual and pleasent. James often rewards clients with in-house specials for manicures, massages, etc.
He gives an honest and innovative approach to hair care. Consults with new clients to better understand who they are and what they "really" want. He's up on the latest cut and color techniques. Provides individualized total treatment plans to restore healthy hair. Best of all he actually listens to his clients, isn't afraid of critisism and presents various options for exciting new or exitsting styles.
Completely Satisfied – I recently left my old Salon in Chesterfield and used Citysearch to find a new one in the St. Louis area. I stumbled upon the Mitchell James Salon website and decided to try it out. I was set up with Michelle and Cate, Michelle specializing in color and Cate in cutting. I immediatly fell in love with the atmosphere inside the salon along with loving my hair. Plus I loved the fact that it was full service; manicures, pedicures, facials and massages. I was able to get my nails done the last time I was in and now I drive in from Mizzou to get my hair done due to I'm scared to get it done up there. The only negative thing I would really have to say would be it gets a little loud sometimes with a good amount of people in there. I would reccomend this salon to anyone and would be satisfied with the fact that they would receive the same amount of attention as I did.
Awesome Cut! – I live and work downtown, had heard about Mitchell James in Clayton. I scheduled an appointment with James as he cuts a friends hair and I wanted a similar cut (longer, shaggish, surfer look). I liked all the different tools he used including a razor which gave me a cool shredded look. He also sold me Bumble and Bumble Surf Spray that I love. Great Place!!!!
where casual meets chic. – I have been going to this salon forever. I have seen it through it's expansions over the past 12 years. I have multiple services done there, always with satasfaction. What prompted me to leave a review is because the owner paired down their Bumble and Bumble product to carry a product called Unite. I was so impressed by his answer of why he went to Unite, he said,".... it was because Bumble had gone up in price, but had not adjusted their formulas to compete with a more non-carcenagenic world, Additionally, it is less expensive per ounce for the client". He clearly had the customers best interest in mind when making this decision. He could have kept with this product and,"stuck it to the client", but he did'nt. He went on to say they had a incredible continuing education program. All the right answers in my book! You get great services for a reasonable price. P.S.- James charges $55 for a haircut and blowdry. It sounds like eelise14379 has a insecurity issue.
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