Olympic Automotive

11/05/09

Great Service

by Dave M at Citysearch

I've been using this shop for more than 5 years and they have always provided good service at a fair price. They also stand behind their work. Totally satisfied.

I was alarmed when I saw a previous review (evertbodydance) that made claims re: tie rod ends and poor service so I looked to see what other reviews this person wrote. There was a review for Mid-America Transmission. I have no experience with them so I won't speak for their servic, but I went to their shop and saw a person working there who was fired from Olympia for theft....go figure!

• Pros: Fast, Fair
• Cons: None

11/03/09

Highly recommended!!

by nplynn777 at Citysearch

I take my Toyota Camry in yearly for a tune up and feel good about the service I receive at this shop. Darryl is always very nice to me when I call and explains clearly what my car needs. They wont do anything that it doesn't need! This makes me feel good, since as a single woman, I am worried sometimes about being taken advantage of. I am thankful to have received such honest and quality service from an auto shop. I highly recommend it.

• Pros: Honest, quality, fair price, curteous staff
• Cons: There need to be more shops like this!!

07/22/09

The worst automotive repair shop I have ever been to!

by everybodydance at Citysearch

The worst automotive repair shop I have ever been to. Please read this before using Olympic Automotive.

......

We were given an $1,800 estimate at another shop to replace tie rod ends, water pump, and head gasket. Olympic said they could do it for between $1000 - $1200, because we only needed 3 of the 4 tie rod ends and the water pump but the head gasket would not need to be replaced. They said they could save on the labor because they would not charge us for labor on the one set of tie rods because they had to remove those parts anyway to get to the water pump.

......In the end the total was about $1600. We were never notified about the difference and were not given the discount on labor promised when we first brought it in. They double charged us on labor to remove the same parts for the tie rods and water pump. They did only half the work other the shop was going to do, at only $200 less and over $400 more than their own estimate.

......

We were not first time customers. They treat repeat patrons as badly as new customers. Also, they usually do not honor the coupons published in local circulars.

......

We found many of their repairs to be defective and they had to be redone a short time later. They outsource alignments and other services at a high additional surcharge.

......

This shop is very dishonest. We were lied to several times by the manager. I want everyone to know the deceptive practices of this shop. Please beware.

• Pros: Close to Home
• Cons: Very Dishonest