Sun Porch Salon & Spa

Mica B.

Joined 1 month ago

I went to the Sun Porch after a referral from a friend yesterday and met up with Lori J. Professional and caring doesn't do her justice. The salon I had been to before was rude and gave me the exact opposite of what I had asked for. After telling Lori my story, she was funny and helpful in making sure that I received exactly what I wanted and was upfront and honest on pricing before she started. We had a pleasant conversation, a true conversation, not forced small talk. I received a scalp massage with my conditioning treatment and loved it. She wasn't happy unless I was happy. There was no pressure to like my hair cut or two foils. I love it and couldn't be happier with it, but Lori was very careful to make sure I was satisfied before I walked out the door. I will be back in a couple months for a touch up and look forward to seeing Lori and trying out some of the new things we discussed. Thanks, Lori, for the great new hair! Thanks for reminding me that great customer service isn't dead.