10/15/09

Great Stylists

by Georgette

I want to return, but I cannot find Abra. She has left and I have no other way to find her. If anyone knows, please respond. I will frequently check!

Abra was my stylist. She was great, laid back, and creative. I came to the appointment wanting a new style, and boy did I get one. A sharp cut that I could spiral or flat iorn. Love IT!

• Pros: Personal attention, timeliness of service, quality
• Cons: price

10/06/09

TERRIBLE Service- No Show by the Owner!

by bmw708

I had an appointment with Tiffany, the owner of the Salon, at 8:00 am. When I had called to make the appointment, I explained to Tiffany that I was getting married in a few weeks and was hoping for a great hair cut. She explained how she would do a consultation before the cut.

My appointment was the first of the morning, and my visit began by having to wait for someone to come open the locked salon. The employee did not arrive until approximately 8:05, five minutes after my appointment.

I sat in the salon for approximately 20 minutes, and finally asked whether my appointment was in fact at 8:00 or if I had the time wrong. I was told that Tiffany was "running a little late".

Around 8:30, an employee decided to wash my hair, as Tiffany still had not arrived. I was unhappy that my hair would be washed before meeting with the stylist for a consultation, but by that point, I was more interested in saving some time.

By 8:45, Tiffany still had not arrived. I asked for an update and was told that she was "on her way". Another employee told me he was going to blow dry my hair, which I refused. I've never heard of having your hair dried BEFORE the cut. After I refused the blow dry, the employee walked away rudely.

At 9:00, one hour after my appointment, Tiffany still had not arrived, so I left the salon.

I was extremely disappointed and frustrated with this experience. There was a complete lack of professionalism from the entire staff. No one acknowledged that Tiffany was extremely late, and I was only given "updates" when I asked. No one ever apologized for the inconvenience. I expected a call or card from Tiffany/the salon apologizing for the situation, especially considering that I was coming in as a bride before my wedding, but I never heard anything from the salon.

Stay away from Shi-- they are completely rude and unprofessional!

• Pros: None
• Cons: Service

09/20/09

repersented well

by chrystalnumber1

I seen you all on T.V for your salon when you traded places with some L.Aer's and you all did great you showed them what STL is all about!! That's what's up keep doin what your doin!!

• Pros: Hair