08/29/08

Not worth the trip

by 135Boom

I travel and frequent Racanelli's Pizzeria in Rye Brook NY, and I thought Racanelli's in St. Louis was going to be of the same quality and took my family there because of how much I touted the one in NY. I was extremely disappointed. There was supposed to be a brick oven, but the guy behind the counter said "There are bricks in the oven." I could have gone to Pizza Hut, Domino's or even Pizza John's and had a better Pizza. I would not waste your time or money at this Racanelli's. I have nothing to do with the Racanelli?s in NY, but if you are ever in the area, go there and have a real brick oven pizza.

For the people saying it is a taste of their NY home, they need to go back to NY to get reacquainted with the taste of what they really miss, then come back and then amend their review.

• Pros: They were open
• Cons: They were open, food quality, Dining area,

03/24/08

A Taste of NYC

by augie78

Being a native NY'er, I came to St. Louis and was disgusted by their take on pizza. Craving the pizza parlors from home, I came across Racanelli's and I felt right at home. The pizza slices where large, thin and tasted delicious right down to the just barley overcooked crust. I don't have an opinion about any of the other choices because I've only gone there for the pizza. I would avoid delivery because it usually takes a long time and you could be put on hold for a bit due to the fact that there is only 2 or 3 workers there at a time. I recommend dining in especially during warmer weather because they offer outdoor seating along Euclid Ave. which almost makes me feel like I'm back in the city.

So if you want some REAL NY style pizza this is the place to go. I've only been to the Euclid location so I can't speak for any of the other spots, but I'm sure they are just as good.

• Pros: Real NY atmosphere and Pizza
• Cons: A little pricey

11/30/07

Horrible customer service

by 201281

I've eaten the pizza before and it's okay but there customer service is horrible. I called to have a delivery made and the girl left me on hold for 7 mins and yes I can tell how long because my cell phone has a timer. I thought they had forgotten about me and so I called back and she asked if she could put me back on hold and I said for 7 mins again? She replied snotty ""it hasn't been 7 mins ma'am". I won't eat at a place that has basic food with terrible customer service. Forget it!!!!

• Pros: None so far
• Cons: Bad service!!!!