Horrible!!!!. I bought my wedding dress from here and trusting the people selling me the dress, I bought a dress that was a little tight, they said they could take it out and it was better to take it out a little then try to take a bigger size in. When I got the dress back to the alteration department instead of them telling me that they couldn't let it out enough, they tried anyways, leaving me a month before my wedding without a dress that fit and telling me there was nothing they could do. So now I am stuck wearing a dress I can barely breathe in or spending another $500.00 on a dress. Sounds like a scam to me, you buy a dress, they can't fix it, so you have to buy another dress. Do not buy from them unless you want your wedding ruined!!
Yikes. I am new at the whole Bridesmaid thing so when I went to pick up my dress from David's Bridal in Sunset Hills I just asked what to do about alterations, knowing that it would be too long. She took me back right away and verbally fought with the alterations staff about my presence. I had my dress and my roommate's dress (two different sizes) and told them I wasn't sure which was mine. The women actually said to me, "Oh honey, there is no way your fitting into a four." WOW! Guess what. The four was mine and I got my roommate's dress altered to my height. Not only are they not willing to correct this error free of charge but the Alterations Manager actually laughed at my problem, argued with me, treated me like a liar, and yelled at me. How's that for customer service? I have been in Customer service for about eight years and cannot believe the treatment I received on the phone with this women. I went as far as asking her to please stop talking to me like that but that only caused more yelling. Not only did they make a huge mistake in the alterations of these two dresses but she insulted me in the process. The store manager is very respectful and it the only thing that kept me from giving this store one star. Moral of the story: if you do choose to go to this location and have an issue, skip right to the store manager if you are looking for results but I don't recommend going there at all.
Horriable Service. I have very unhappy with DAVID'S BRIDAL!!! I had bought my wedding dress and went back later to buy my bridesmaid dresses. On both occasion I had asked them about the return policy and both times (two different locations) told me I could not receive cash back but could return dress or dresses for other merchandise in the store. I have now had a bridesmaid that is unable to be in my wedding so I took the dress in to exchange it for my vail and shoes. The assistant manager told me that all sales are final and I could only exchange the dress for the same dress in a different size. The great thing is the dress has been discontinued so even if I wanted to do this I couldn't. I was not asking for my money back in fact I know with the shoes and vail and my flower girl shoes and the fact that I was going to do all the alterations there I would have exceeded the amount of the bridesmaid dress by hundreds of dollars. They would have ended up getting a lot more. To make matters worse the assistant manager told me they would e-mail the home office and ask if they can do anything for me and call me the back the day to let me know the response. It has now been 5 days and they have not even had the courtesy to let me know the decision either way. I do not recommend David's Bridal in Sunset Hills or any other location!!
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