Not too flexible, not accurate sizing for smaller clients.
We had to rent some parts of a tux for our son to be in a wedding. Measurements were taken for the pieces but the vest was huge. It fit a 10 year old boy well, but fell to the floor on our toddler. They shoulnd't have said they can serve smaller clients if they don't have the right products to fit them.
Also, rentals must be returned on Monday. Unfortunately their hours aren't very flexible for this to be done since they close at 5 on Mondays. Yet, for item pick up they are open until 7pm on Thursday. They should really offer this courtesy on drop off days as well... if their dorrs are closed you are charged $50 for late return.