I DO I DO Bridal

05/02/2008 Posted by bbmommaismad

On April 5th, I purchased a prom dress from I DO DO bridal. The dress had some beads messing and few stains on the front. They told me they would fix the beading and have the dress clean and it would be ready by April 19th. On April 19th, I received a call at 7:58 a.m. stating my dress was not ready. I called back at 10:00 and told Charlene, the owner, that I needed my dress back right away because I was leaving town next week and I had planned on go to my seamstress today. She told me her husband would deliver the dress to me, on my job, on Monday, April 21st. He husband dropped off the dress and I told him once I got out of the direct sunlight and was able to view the dress in my office, I would call if I had any problems. Once I got upstairs the dress had additional stains on the back and the stains on the front had never been cleaned, also the beads were still missing. At the time I called Charlene's husband back and he said, call Charlene and gave me her number 636262-5503. I spoke with her on the phone and she said "I did the beading myself and checked for stains, but bring it back and she'll add the missing beads, and have it re-cleaned. I told her I was leaving town and for me to wait until the week of the 28th to get the dress back, was cutting it to close for the alterations. She said because of the inconvenience, she would alter the dress for free. I took the dress back on April 22 and told them I needed it by April 30th, with new beads, no stains and pressed. We called on April 30th to see if it was ready and they couldn't find the dress, I called back and they said it was ready. I went to pick up the dress on May 1st and beading was still missing and instead of cutting the straps and re-sewing, they folded the straps and sewed them to the dress, so the dress started to pull. Tara and Ashley, Charlene's daughters are rude, unprofessional and have no sense of service recovery. DO NOT EVER SHOP AT I DO I DO. Selling knock-offs from China.

Pros: Parking

Cons: Tara's attitude; do not know definition of service recovery, talk down to customers

04/25/2008 Posted by MizzouGirl07

Like many other brides my first visit to I Do I Do Bridal in Chesterfield was a good one. I had gone to other places & didn't get the service I got there so I bought my gown, veil, & tiara from them. Big mistake. I was told my order would be in by Christmas (I ordered it in August) & they'd call when it was in. By January I hadn't heard anything, so I called them & was told my dress would still be a couple more weeks. Apparently they were too busy to let me know. When I called 3 weeks later, I was told they would have to look for it & call me back. I waited an hour or so before calling them back & was finally told my dress was in, with my veil & tiara-I could come pick it up anytime. When I went to pick them up (days before I was moving to KC) the veil wasn't there-they had "sold out" of that style, even though it had been specially ordered. I had no problems with the dress & tiara. They said they would call when the veil was in, just a couple more weeks. Three weeks went by with no word so I called them & was told my veil was backordered because of Chinese New Year. Again, they said I'd get a call when it came in. I called again 2 weeks later & was told it was in, but they'd have to call me back. They never did. I called the next day & spoke to a manager who told me it wasn't in yet, so I asked why I was told it was there when it wasn't. She said she'd check on it & call me back the next day. Two days later I called to cancel my order & magically they found my veil. I told them I wasn't living in St. Louis so they'd have to ship it to me & given all the trouble, I wouldn't pay for shipping. No problem-they said I'd get the veil by 4/18. On 4/22 (veil-less) I called again & was given a tracking number & was told it had been shipped-I'll get it by 4/23. It's now 4/25 & still no veil, the tracking number only shows that billing info had been received, & we've left several messages & filed complaints with the B B B, Atty. General, Angie's List & now Citysearch.

Pros: Good selection, decent pricing

Cons: ATROCIOUS customer service after they have your money