BEST PLACE FOR KIDS to be KIDS. WOW! I just had my kids/twins party at the Chesterfield location - these people know what they are doing. We attended a party last summer (SO fun) and my kids PLEADED that they had to have their b-day party there. How could I argue? (Better there than at my house). ;) This is a great place for the kids to let off some energy and just BE kids. My adults guests were even smiling watching all the kids have such fun! The employees were wonderful -- one even got on the slide to help my friends youngest go down. AW! Yes, I'll be returning again and again and recommending this place to friends (and strangers). ;)
Worst Experience as a Parent in my 36 Years-DO NOT GO !!. How ridiculous. This place (which I'd payed $300 plus to for parties on at least 3 prior occasions) got my money again, only this time I knew better from the jump, but my wife talked me into it. One girl there who acted as if she were in charge (evening of 10/14) "iced the cake" when after she and "her staff"? Completely ruined my son's fifth birthday party through various acts of negligence, general lack of concern and out and out idiocy decided that after I suggested that they would not be receiving ANY more money from me beyond the pre-paid $100 deposit they had already received, waited until I was back in the "pizza room" where the was no pizza and then called Chesterfield Police to have uniformed officers waiting in the lobby for me and my family as we attempted to leave SURROUNDED by my 5 year old's piers, their parents, and many of our family members and friends. Bounce U ruined my son's birthday, refused to "handle" the situation appropriately after admitting their negligence repeatedly and then defamed my character and that of my family in front of the worst possible group of people. In an attempt to say "you haven't won, I just can't listen to your idiocy any more", I paid the bill and left. I have since disputed the CC charge and complaints will be filed on Monday with the BBB, the AG, a complaint will be filed against the Chesterfield Police Department for their mis handling of the situation and lack of understanding of civil vs. Criminal law. I will also file suit in St Louis County court on Monday morning against Bounce U. As a member of the Chesterfield community for a Decade, a member of the largest church in the area, a local businessman and the parent of 4 children in the largest perocial school in West County, rest assured, this will hurt them far more than it would've if they'd just let me LEAVE after paying for more service than they had provided, rather than forcing me to pay them an additional $191 with the help of a CPD Sergeant with a chip on his shoulder. I am posting this not for their benefit, I have NEVER taken time out of my extremely busy schedule to argue over $191 or have ANY conflict of any kind with Police in ANY city or state in MY LIFE. I am posting this in the hopes that before you book a party for you child there, you (the public) see this write up and pick another venue. I cannot say for certain because there was NO ONE in any position of authority anywhere to be found, but I'm nearly certain the teenage girl acting on behalf of Bounce U was in constant contact with the owners of the franchise through her series of RIDICULOUS, unforgivable, unforgettable decisions and that they quarterbacked the while thing (obviously without putting on their thinking caps). I won't name them here, if it's important to you it's information of public record. However, rest assured I will be naming them in several documents over the next 72 hours. If you're going to run a business geared toward birthday parties for kids, a very primitive concept to grasp should be this one: A Child only turns ONE TIME - when you decide to taje action that you know may nearly ruin that experience for that child, I think it's time to get out of the "parties for kids" business. Their intent, had I not paid the additional $191 under pressure and extreme unwarranted duress, was to have me ARRESTED on a criminal charge. UN REAL - Do not go here, do not send your friends here, and do not spend your money here. I have NO IDEA how this place is even in business with "managers" like the one they had on duty last night and ANY decision making the likes of which I witnessed first hand last night. BOUNCE U CHESTERFIELD is a JOKE - F-. Horrible, horrible business management skills.
Very friendly and organized staff!. My kids love Bounce U! My husband & I always enjoy going down the big slide w/our kids. I have had 2 parties for my kids and have always had a very positive experience. Everyone is very friendly and everything seems very organized which is important when your throwing a party with a lot of 3 year olds!
Great Party All-Around!. I recently held a party for my daughter here. I was beyond impressed and satisfied. I truly feel it was worth every penny. I am a mom of two and I work full time, so planning a party was one more thing I would have to juggle. Bounce U made it so easy, they did all the work for me!! My daughter felt so special, it was a great day for her, and for us. I recommend Bounce U to everyone, and I know we will be back. I literally do not have any complaints. It was a great party!!
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