Great sports bar. Great place to watch games! Clean with great food and the cleanest bathrooms in St. Charles! Service was outstanding. We will be back.
See the bar picture. Dirty items everywhere.. I posted a photo here to show the view of the bar. I waited for 10 minutes to get a beer while the bartended was somewhere other than tending to customers. I’m not really sure where she was. When the bartended came to the bar, she acted as if nothing was wrong, and she had been there the whole time. Entertained by her disregard for customer service I ordered my beer, and sat down at a table in the middle of the restaurant. Then an experience I would have only thought possible to be seen acted out by a group of gifted comedians on Saturday Night Live. The Female bartender telling her staff they could have a shot in a “cooler”, if they washed her dishes. Then I noticed a bar that must have had an hour to two hours worth of dishes on it. The bar is nice, plenty of T.V.’s, seating is abundant, but what concerns me most about visiting this establishment is the clear lack of respect the employees have for the bar. If they look at the bar this way, it becomes clear why I waited 10 min for a beer. They just don’t care. If you have patients for rude service, and can stand the view of dirty dishes everywhere, then this place is for you. I am sure many of you would find a better use for your money, time, and health visiting a bar with better quality employees. Whoever runs this bar is probably a rich kid, owner’s son, or the mistress of a rich man. It carries the clear lack of respect, and expectations of entitlements for minimal effort.
Neglegant on keeping a tab!!!. I had a bad experience with this place on running a tab. The waitress scanned my card but put it on the wrong couple sitting at the table. I ended up paying for mine in cash and paying the other couples tab too. I tried to get my money refunded and they said it was my responsibility since they were with us and I needed to get the money from them. So for the neglegence of there worker I need to fix their mistake???? Even though the signature doesn't match the receipt they still won't refund the money. Shows how much they verify credit card useage!!!!!
Poor lighting above pool tables and poor service....but clean.
Although the atmospher is clean, it takes for EVER to get any drinks. Their are plenty of pool tables however the lights above some of them had their bulbs blown causing shadows while playing. NOT GOOD! Hope that you get a good server...in our case if the server is having a bad night she's going to
help assure you enjoy your night.
Awesome place to catch a game, UFC, have dinner or just hang out with friends.. Very clean and upscale. Not the usual dirty sportsbar that thinks servers dressed skimpy makes up for a dirty place with bad food and service! You've got to see it to believe it.
Avoid celebrating New Year's Eve and any special occasions.
Everything started out great until dinner was served. The NY Strip was burnt and they charged us for sour cream on the potato and ranch dressing for the chicken wraps that was noted as part of the meal on the menu. Then we waited almost an hour without any service from our waitress. Eventually we asked for a manger & a bartender came over apologized & offered to buy us a round. He said that they were short staffed because four waitresses called in and our waitress was pregnant thus causing our group to be neglected. It might have been a little more understandable if they were busy but it was only 8-8:30 and not packed by any means.
We waited for awhile again and rather than going to the bar I used my cell phone & called the bar. I asked to speak to the manager & the female on the other end of the line said she was the manager as well as the bartender. I then told her that I was with the group that had been neglected for over an hour and if she new how much longer it would be before we got our drinks the manager had promised.She said that our table did not have a waitress (yet we did when we first sat there and every other table around us was being attended by a waitress) & she didn't have to serve us that she could even shut down the bar if she wanted to. With all this being said she then proceeded to hang up on me.
For the rest of the night we had to get our drinks from the bar. No one would come and check on us. Evidently the female bartender was having a REALLY bad night and didn?t want to be there. Several times during the evening she could be heard cussing and complaining about being at work and having to deal with people.This is how the whole evening went. Anytime ANYONE in our party wanted a drink of any kind we had to go to the bar and witness this type of behaviour along with the long wait.
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