07/02/09

Avoid Molly Maid in Chesterfield - Unsure of other locations

by JReynolds

To whom it may concern relative to the reputation of the Molly Maid Franchise name,

Rest assured that I, a property owner and renter in St. Louis, MO, will advise all I know who wish to have their property cleaned, that they should avoid Molly Maid.

The Molly Maid Franchise owner at 18118 Chesterfield Airport Road in St. Louis, MO quoted a rate based on 1,500 sq. ft of 1.5 - 2 hours. The structure was 1,400 sq. ft. The job performed by the owner Bryan Frantz's cleaning team was incomplete, even by Brian's own admission. Several interior windows were not touched and several pieces of furniture were left untouched with dust on them; as evidenced by the lines we were drawing in dust on said pieces of furniture as well as the windows which Brian acknowledged were not cleaned. I was forced to come back to the property the next day to meet with Bryan who, to his credit, had to finish the job which he acknowledged was incomplete.

Bryan indicated when we left the property, he would "call me to discuss what the charge would be". After receiving no call, I was surprised to see a charge appear on my CC the next day for 4 hours of work.

A brief call to Brian resulted in no explanation other than his staff said they were there for 4 hours so that was the charge with no explanation for the poor work that he himself saw and no accommodation for my inconvenience (other than a doubling of the charge).

Draw your own conclusions on Bryan's management/customer service skills. He either had a bad day or is ill-equipped to manage a business. In either case, it's of no matter to me at this point, as my final step on our relationship is to express my feedback on the Molly Maid experience.

I wish Molly Maid well though, with owners like Bryan Frantz, any success the Franchise may garner will not be a result of repeat business or reputation.

• Cons: Over charged - inadequate quality of work - poor cust. serv.