Reply to "Dissatisfied".
In response to the dissatisfied customer, I could NOT disagree with you more! I have been a customer of Debbie's for several years and have never been anything but happy with her work, as have several of my friends who also go to her on a regular basis.
Yes, there have been a couple of times that something Debbie tried on my hair did not work as expected. However, she has willingly corrected the situation AND insisted on doing it FREE OF CHARGE!
My occupation requires me to work with the general public, and I truly love my job. Over the years I have come to realize that there are some people that will not be happy with the service no matter what is done to satisfy them...and I have a strong suspicion that you are indeed in that category.
It is beyond my realm of imagination that Debbie would speak to a customer, especially a first-timer, in the manner in which you describe. Obviously you have yet to find someone who is able to satisfy your requirements for working with a client with curly hair. Once a woman finds a stylist they are truly happy with, there is little that could sway them to go to someone else.
It is my experience that any service provider is more than willing to work with a client to ensure their satisfaction. However, if that client becomes overly pushy and belligerent, the vendor is entitled to push back. What you have accused Debbie of saying to you is totally out of character for her and I could not disagree with your review more!
Debbie Watson is an unprofessional joke.
So last week I got my hair cut by alleged "curly hair specialist" Debbie Watson at Tony Russos in Ellisville.
Not only am I disatisfied with the cut, I am appalled by her behaviour and the way they run their business.
I thought due to Debbie's internet advertisment of her "experience" and "ability" to cut hair that I would be satisfied with her service.
She cut the bottom layer of my hair after I had told her not to cut it, and left the middle part long, too long, like david bowie from the labyrinth.
Her cut was so innacurate that I should have known it would be terrible as she was cutting it. She did not use a comb to
ensure accuacy or evenness, she was so lazy that she could not even wet my hair to comb it through to see that she left it a jagged uneven mess.
I discovered this after I got home and had rinsed it myself.
I came in 2 hours later so she could fix the sloppy haircut (they initially wanted me to wait 5 days for the correction but I refused).
When I came in to get it fixed, she did nothing but ask me to point out the parts that I wasn't happy with..
I could not even rely on her to use her knowledge or skills to do the job she was trained to do.
I literally had to tell her what to do.
The correction cut ended when I was unable to see anything else wrong with it.
After I washed it I was shocked to still see the middle layer too long and parts of it still very uneven.
I was upset so I called the salon and talked to the receptionist, and I asked to speak with the manager.
She told me she was the manager. I explained my hair's condition and she told me Debbie would call me the next day.
When I spoke to Debbie, I explained that I was upset that my hair is uneven and too short on bottom compared to the rest.
I was assuming she would offer to fix it, like any salon respectable would, but instead she accused me of owing her money.
Apparently when she doesn't do a good job she feels she should be compensated for having to fix it due to her true lack of investment and skills.
I was told if I came into the salon to ask for a refund or a touchup that she would call the police.
I'm sure she just doesn't want her boss' to see the uneven joke of a haircut she gave me, or maybe she had already spent the money.
I am embarrased for this company, I was trying to tell them I would slander them on the internet but they kept hanging up
on me. They may have the money I paid for a terrible haircut, but the way they treated me over the phone also ensured
I am shocked, appaled, and embarrased for this company. Bottom line, don't go to Tony Russos.
It is a gamble especcially if you care about the look and condition of your hair. Debbie claims to be a specialist in curly
hair, but my hair is slightly wavy/curly and she couldn't even cut it properly. I'm sure if you have straight hair
she couldn't cut it either. Lazy? Inexperienced? Treats customers poorly? You get it all at Tony Russos.
A Talented and Experienced Stylist. Debbie has been styling my hair for over 10 years now - including regular cuts and highlights - and thanks to her skills and expertise, my hair has always looked its best. It's obvious by her work that Debbie loves what she does. She keeps up-to-date on all the latest, styles, techniques, and products, and offers great suggestions. I love Debbie - and you will,.too!
Awesome Stylist!. I have had curly hair my entire life and HATED it; until, that is, I met Debbie. She made me love my hair - she showed me ways to style it, work with it, and make it fit my face and figure. She explained things about curly hair that I never knew - tips for keeping it healthy, how to work with it instead of against it, etc. I have followed Debbie to two different salons now. I will follow her anywhere!
Great hair stylist. I strongly recommend Debbie Watson to anyone looking for a stylist that is contemporary, listens attentively, and has the talent and experience to follow through. I found Debbie because I was looking for someone that could work with my overly stressed curly hair that I had been fighting for years. She trained with Lorraine Massey from New York, and she took the time to explain cutting curly hair, products that are effective, and how to get my hair in good shape again. Debbie was so patient with all my questions, and I soon found a friend in her. My experience with Debbie changed my attitude about having such unruly hair, and actually, for the first time, feel like having curly hair is an asset and not a curse. Tony Russo's is easy to get to off of Manchester Rd and Clayton and the parking is easy and available.
Editorial Review. Expert stylist and colorist brings her art to clients in the St. Louis area.
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