Great service and helpful staff!. I had a wonderful experience buying my wedding dress from Maiden Voyage. Everyone I encountered was kind, friendly, and helpful. Even after buying my dress the service here continued to be fantastic, which unfortunately is not always the case... but they were always wonderful. They also did all my alterations to perfection which was wonderful and was a delight to work with.
The worst wedding decision I made was Maiden Voyage Bridal.
I initially chose Maiden Voyage because they carried the designers I liked. I was in a rush to buy a dress, so I went with the first dress that looked good on me.
I've paid the price ever since. My fiance and I are both active duty Air Force officers and we had to move our wedding date up due to upcoming deployments, hence the need to buy off the rack. Once I decided on a dress to purchase, the sales staff acted as if they were doing me a favor by selling me a sample from last season's collection - which they tried to pull of as a brand new design, and they charged me full price (about $400 more than every other place I later found on the internet). Since they charged me full price for a sample, I requested a military discount. They declined but offered free alterations. Alterations are usually expensive so I felt this was fair.
Until I had the alterations. Since the dress was a sample and had obviously been tried on by numerous other customers it needed pressing, etc. I specifically asked if the puckering/wrinkles would come out with pressing and was told the dress would look perfect once it was altered and pressed. They lied.
I've taken the dress to other bridal salons and all have confirmed what I suspected - the dress was stitched that way and there's no way to make the layers lay flat as they should. Maiden Voyage has a "no refunds, no returns policy" and would not take responsibility for selling me a defective dress.
The time I have to mess around with all of this is limited, so I decided to suck it up and make the best of the situation. Then yesterday, as I took the dress to another salon to have it pressed AGAIN (the "job" Maiden Voyage did was ludicrous but they are 1 hour from my house and I wanted to be rid of them as soon as possible), we discovered the veil they ordered and gave me was the wrong color. Now keep in mind, I specifically asked Maiden Voyage about the color when I picked everything up, and they assured me it was correct and it was the lighting in the store that had me concerned. Wrong. It's the wrong color. I ordered ivory and my $200+ veil is diamond white. I'm getting married in 3 days.
So off we go to Maiden Voyage today. This should be fun. Bottom line: I received forceful, bad customer service. The staff lied about the currency of the dress and the alterations. Everything was overpriced. The alterations were sub-par. They ordered and gave me they wrong color veil and then lied about it right there in the store. At one point, I was ready to sell this dress on E-Bay and start all over, but I still would have had to buy off the rack so I decided not to.
Don't patronize this store if you would like an enjoyable experience shopping for one of the most important things you'll ever buy.
I would not recommend this store to my worst enemy!. I have now had two bad experiences with Maiden Voyage. I first went there about three years ago when I was looking for dresses for my own wedding, and was turned off by their distance, wait time, and outrageously priced dresses. I eventually took my business to Davids Bridal where I found a lovely dress at a reasonable price and attentive staff. My second bad experience has been this season when I ordered a bridesmaid dress for another wedding. I was told to spend extra money to get a "tall" version of the dress, only to find that the dress was a full 8" too long (even with heels!). They led me and the bride to believe that pre-order measuring would obviate the need for alterations; today they tell me that alterations are almost always required. I whole-heartedly believe that they intentionally led us astray with the measurements with the hope that I would spend more money to have them alter the dress. They were quite rude when I confronted them with this and refused to cover alterations cost. This is a company with a complete lack of corporate integrity. I would not recommend this store to my worst enemy!
My sister ordered her wedding dress from here in June 2003 and it fit her beautifully. They made the fitting exactly as she wanted it and she looked gorgeous.
I ordered my wedding gown from here in October 2008. This was on my second trip to the store and had great customer service, thank you Cassie and Ann. I also decided to order my bridesmaid dresses from here and they made it very easy for all my out of town girls. I am equally looking forward to my fittings. This is a great shop to purchase your wedding and bridesmaids gowns.
Please don't go here. Having seen two friends' daughters get beautiful gowns at this store, I was looking forward to a good experience for my late-in-life second wedding. I did find a very nice selection, more varied than most stores, and a helpful salesperson. Unfortunately, the experience went downhill from there. The owner?/manager? was rude and overtly unpleasant on every contact I had with her--to the point where I began to dread having to go. Despite paying cash for a substantial part of the purchase on the night of the order, I received letters threatening to keep the dress if I didn't pay within ten days (which was not in the agreement)--weeks after placing the order. After calls on my part, they "let" me come in to pay when the dress arrived; but not on my first call to this woman who became the last voice I wanted to hear when I called. When I went in to see the dress after it arrived, I didn't have time to arrange a fitting appointment because I'd been with my fiancee' in the ER all night--her primary concern was that she was paid that day and when would I be picking up the dress. From uncaring to outright nasty, her attitude was never good once the downpayment was made. If I were a "bridezilla", I would say I deserved this...but I am a quiet older professional female who would like to be treated as I treat my clients. I will discourage all friends who consider taking their family members to this Jekyll and Hyde establishment.
Poor customer service, snooty sales woman. I went to Maiden Voyage last 11/07 with my friend who was shopping for a wedding veil. As soon as we walked in we went to the front desk and waited for the lady to get off the phone for 5 minutes which wasn't too bad, we didn't see any other helpers. but when my friend aked for a specific kind of veil the lady said "we don't have any." She said it in a rude manner. My friend then asked if she could see the veils to make sure...and the lady again said we don't have any, and then asked what was her price range. After she told her the lady then said we might have some in the back discount room. she led us outside to a seperate house and then opened a box and motioned for my friend to go through them. I was very suprised at the lack of customer service. the lady or woman, i should say, was an asian-american, don't know her name. but i'm now getting married and will not go to this store.
bride on a budget. i shopped at maiden voyage last week end in spite of the fact that they were very busy. ( my consultant had to help me and 2 other brides because they were short handed that day,) she brought in exactly what i asked for, and tho i have a very small budget, under $500.00 she did everything to find what i wanted, and even suggested a bridesmaid gown to save me money.... at first i did'nt want to tell her my budget, but she explained that they have so many dresses and so many prices that she could help me better if i told her. i was embarresed because i don't have much money, but by the end of the appointment i had decided on a dress from this store, and felt so beautiful! don't always believe negative reviews, some girls really are bridezilla
wonderful wedding dresses. i got my wedding dress and all my bridesmaids dresses at maiden voyage. two of my bridesmaids were very hard to fit, very big in the top, one was a size 18, but the staff and seamstress at the store made it all so easy, the dresses did need some changes after they came in due to my friend's unusual measurements, but the price was very reasonable and it looked great on my wedding day. i really don't believe some of these reviews, how did that girl say the store ordered the wrong size? when i ordered my dress, i had to sign a contract, everything was on my reciept and explained to me as to what size i ordered and what color i ordered also, thats ridiculous to say a store wrote over a tag with a pen.... no one there seemed like an idiot to me.... i send all my friends there the selection is wonderful and the staff friendly and helpful
Maiden Voyage was.
After shopping many bridal shops we found the PERFECT DRESS at Maiden Voyage. Problem was I had read two poor reviews (on this site) and I was nervous to purchase our dress at this store. I had a frank
discussion with the owner, Anne, and she explained to me how long she had been in business and these two reviews were unfair and that she had not been able to tell her side of things, and that all the years she had been in business had produced masses of HAPPY brides. I told her that we would take her on her word and we purchased our beautiful dress. It is now three days after the wedding and we are still reeling from excitement and happiness of the event. Maiden Voyage delivered in a timely fashion a beautiful, flawless gown. The alterations made were free and were the expected length and side seam adjustments. The shop itself is elegant, the sales help was patient and friendly. The seamstress was a "stitch"! Forgive the pun, but she was! We left with our dress loving Ann and her staff and we hope that you will investigate the shop for yourself. Too many times sour grapes spoil things for others. Don't take an anonymous person's word for it. (mine included) Visit Maiden Voyage and make your own judgements.
WORST SERVICE IN TOWN. DO NOT GO TO MAIDEN VOYAGE! The sales staff was incredibly RUDE! The employee helping me was more interested in putting dresses away than helping me find or try on any. She continually left the dressing room door open to the busy other rooms even though I would close it each time. The two staff members would whisper and giggle to each other- always comforting. The dresses are all kept in a separate room that you are not allowed in. PLUS, she continued to bring out dresses that were $1,000 above my budget! I felt sick to my stomach the entire time I was there. I did not feel like a bride or even a customer. I read the other review dated 8/9/2007 and I just thought I'd mention that the name of the commenter was the same name as the person who helped me- a coincidence?
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