08/21/08

What a nightmare!

by srueidb

I was in the store and purchased 4 bras, taking two home and the other two were to be mailed shortly. When I did receive one by mail, it was the wrong size. Along with returning that one, I had to send back one

I originally took home because the underwire became exposed after only being worn three times. It has now been SIX weeks and I have not seen the repaired bra, a bra to replace the one sent in the wrong size, or the one that is STILL on order! After several calls, I'm now being told they will call the supplier to find out when it will arrive. It seems the saleswoman would have taken the initiative and called weeks ago. I will NOT be a return customer after such worthless service!!

07/16/08

AWFUL, DREADFUL, TERRIBLE, TRAUMATIC

by 90camry

I had high expectations for ann's based on the reviews and billboards. I was absolutely disappointed. The experience was awful. The lady barked at me to sign in before I would be waited on. She then gave my niece a good fitted bra, but it headed downhill from there. This being an uncomfortable situation for a 16 year old girl, it turned out to be a traumatic experience. The lady gave her bras with oversized cups, then left us for over 30 minutes while my niece was waiting in the fitting room. When I went to get the the saleslady, she ordered me back to the fitting room area, while she laughed, chatted and carried on with another customer. Finally, I told my niece to get dressed and we left. The lady was RUDE, and VERY CRUDE. She made a racially insensitive joke about the "people who make the bras in China." I walked out of the store and drove down to Chesterfield mall and spent $300 for bras at Dillards. I tried to call and speak to the manager two days later, it turned out my saleslady WAS THE MANAGER. She did not even want to validate her behavior during this encounter. She cut off the coversation and thanked me for calling. I WILL NEVER GO BACK!!! I will discourage anyone from going there. The owners need to seriosly look at their staff and customer service.

• Pros: in a strip shopping center and on Olive Blvd.
• Cons: Awful sales staff, awful styles, very poor service, unwelcoming to young clients

04/09/08

Best Customer Service

by peb292

It was like one week before prom and I had just found the perfect dress... The only problem was, I didn't have a bra to wear underneath it... My mom had heard good things about Ann's, so we headed there... As soon as we got in a lady greeted us and had me explain my situation... I got into a dressing room right away and put my dress on to try with the bras. We tried a couple and then she was really honest and said that I didn't need one with the dress I would be wearing... She fixed my dress for me and it looked great even though I didn't end up buying anything they were extremely helpful...

• Pros: great customer service
• Cons: pricey