Hunan Express

Doesn't Recommend

TrinitySTL

Joined 2 years ago

Service was beyond horrible, food does not meet expectations. Simply put, Chow mein is universal. It's long noodles that are deep fried and crispy. I order chow mein from this place and I get a container delivered filled with meat and veggies along with a side of those little yellow scraps most asian restaraunts use in your basic egg drop soup. They appear to be fried wonton pieces! I call to find out what the policy is when you get something that is not up to your expectations and a very RUDE delivery boy (Jared or something to that nature) who happened to be quite friendly when accepting my tip proceeds to interrupt me while I am talking, go on and on about that's how "they" make their chow mein and you get what you order and then continues to literally FUSS at me about not understanding what the problem is. I ask to speak to someone else, which I had to do MULTIPLE times and he puts me on the phone with a young lady who is apparently the cashier. Now she understood english just fine when I ordered my food, but when I call to say something isn't right, now she doesn't understand me. I ask what the managers name is and when they will be available and her answer is, "yes". WOW...REALLY?!? I wouldn't suggest this restaraunt to my worst enemy.

Recommends

reallyjustme

Joined 5 years ago

Don't listen to the bad review. I've been ordering from Hunan Express for 7 years and have never had a problem. Their food is great, fast and affordable. LOVE the egg rolls and the fried rice! It's just a hole in the wall so no point to eating in, but great for delivery or pick up.

Doesn't Recommend

ec12345

Joined 7 years ago

BAD BAD SERVICE!. If you want quick chinese food for eat in, this is an okay place to go, especially for your pocket book. But forget the delivery and take away! They screw up the order and the drivers give you crap for it when you tell them.

They also give attitude when you try to correct them. Overall, DON'T go here if you want your order right the first time, not the 20th. BAD BAD SERVICE!