Doesn't Recommend

c m.

Joined 1 years ago

Eureka AutoTire Location. I am very disappointed in the service I received from AutoTire in Eureka, MO. First off - if you want your car to smell like cigarette smoke for a week, this is the place for you. The mechanics smoke in the garage and it gets in your car and it is gross. I took my car in because of a burning smell - most probably from a cracked intake gasket - which I knew about. I was told it was cracked so all was good to get that fixed. I then received another call stating that I would need additional work done on my car - catalytic converter plus miscellaneous minor work. Because I want to keep my car running for a couple more years, I was assured that getting this work done would solve my problems. This information was from the manager. So $1,178 later, my car still had the burning smell 3 weeks later. Hmmmmm - just what actually was done to my car?? I called when I still had the burning smell and took my car back in. They told me there was a part that wasn't on tight - or somethng - and they fixed it. However, now, just 5 weeks after the first outlay of money, my car now seems to need $605 worth of more work. Hmmmmm - how did that much more work need to be done when I was told 5 weeks ago that I would be good to go after the initial $1,178. SO - I took my car to a recommended auto shop and was subsequently told there were some things that were done by AutoTire that were not necessary, and that the recommended work they wanted to charge me $605 for cost me $314 at my new place of business. Please consumers - Be Aware!

Recommends

milloman

Joined 2 years ago

great service. great experience

Ihad an excellent experience with this auto tire, not only did they diagnose and fix my problem but they went out of the way to make sure it was right before I left with it- I brought my wifes car in later in the week and was exetremely pleased with the service and the price- I felt likeI I was treatred honestly-Ii have referred 2 friends and they were also satisfied

Great job guys!!!

Doesn't Recommend

DSmith123

Joined 2 years ago

Would not reccommend. Would not recommend to anyone. 1st. I called several places to get a quote-they offered the best quote over the phone but when I got there they did not honor it. 2nd-When I left I noticed my tire light was still on but hoped it would go off after driving-it didn't. 3rd- When I got home I looked in my trunk and the spare was still in there not under the vehicle where it belongs. I called the next day and told the manager what had happened-he told me it was a mistake and to bring it back in. OK 60 mile round trip but did so. I got there, they got my spare put back on but after 2 HOURS they could not get my tpms light to go off! Unfortunately they do not have the technology to fix my vehicles year. Now must take it to a dealership! No apologies. Nothing!! Before I took my vehicle to this place I told them the yr., make and model-would think they would tell you over the phone if they could fix your vehicle or not. The manager couldn't even look me in the eye.