06/18/08

Absolutely the BEST customer service

by Poconolady

I have nothing but glowing comments on the customer service that you get here. This is a family owned (?) and family run business and they want to win and keep customers by giving them the best products and the most superb service that can be had,, No matter how much you have messed up your pool, they can test the water and recommend the correct products to fix things up. Most importantly, they don't make you feel like an idiot! The store is huge with the best selection of all things pool and spa that can be found in the St Louis area.. There are other pool stores closer to home, but even with gas at sky high rates, I still go to R&S because I know that I can do one-stop shopping and get the best advise. This place is a true winner in a world of sloppy service. They also can recommend service people if you need more advanced help. I LOVE this place!!!

• Pros: Excellent service, knowledgible staff
• Cons: not open Sunday

06/08/08

Paublo

by Paublo

I have been a pool owner for 12+ yrs...R and S is the Mecca for metro St.louis...the parts and service dept.can not be matched...i do all my own mntnce. i get what i need for repair when i need it. i am a handy person but never dreamed i could break down my automatic equipment ...Now there is nothing I won't fix,because R&S gave me so much support...nuff said

• Pros: parts on demand
• Cons: no sunday hours

05/30/08

best customer service

by cookinghot

Set up a used 28ft pool last year. Other stores were down right snotty when we started asking questions,because we didn't buy our pool from them. But then we found R&S pools and they were great.

They had replacement parts in stock. Provided all the info for set up and winterizing. And never made us feel like our business wasn't good enough for them. Now a loyal customer.

• Pros: Never to busy for questions
• Cons: don't forget to get number when you walk in