Liars - Bait and Switch - Creative Cheating. I looked at the website and they advertise no fees before we leave the premises, others charge this but we don't. That is a flat lie. They also boasted on their web site no fees for one passenger. When I got picked up to go to the hospital, the cab I got in was about to fall apart. The floors were so rusted out you could almost see the ground. What aggrevated me was before we even left the meter read $2.20. I asked what that was for. He said $1.00 per passenger and $1.00 for gas. OK. I checked the mileage on several sites before I left. 3.9 miles. This should have been less than an $8 cab ride. When we arrived it was $11.80 plus tip. Huh? Then I get picked up to get home. The next guy drops me off for $12.00 then he wants to write in $2.00 fee. He puts it on my credit card. I refused to sign until he stopped the nonsense. We agreed at $12.80. How rude and sneaky these people are. Oh, when you call them to get a ride it takes forever for them to answer the phone. DO NOT USE THIS SERVICE I don't think this is what the foudners of the cab company envisioned when it started mnay years ago.
Try another service. The only two times I've ever called this cab company they never showed. Once was on a Saturday night. We were in a somewhat sketchy area and didn't see any business or home addresses around so we gave the dispatcher the main intersection we were at. After waiting 30 minutes post our pick-up time, we called back and the dispatcher said they "can only send a cab to an address".... she failed to tell us this when we gave her our information in the first place! The second time was a Monday afternoon coming home from the airport with a lot of luggage. We were only 3 miles from our home, but too far to walk with our bags. After waiting for 45 minutes post pick-up time (in the STL summer heat), the cab never showed again and we decided to just walk. Two empty Laclede Cabs drove by us and didn't stop when we tried hailing them. Again, the dispatcher was rude to us on the phone suggesting we were impatient (after waiting for 45 minutes?!). Try ABC Taxi instead.
Absolutely Horrible. I am a student so I don't have a car. The first 4 times I went out with friends we called this company. The cab never showed. So I called back and had some woman yell at me for not being patient while I wait over an hour for a cab !! I do not trust this company to get me anywhere and will never even SAY it's name for the sake of someone overhearing and considering hiring. This company can not even be considered a company for how poorly it is run. I will never use Laclede Cab again, and neither will anyone I know.
Very Unreliable. sometimes your cab wont even show up, and they refuse to tell you how long for the wait. do not use this cab company
Terrible, extremely unreliable, do not use laclede cab!. I used laclede cab 2 days ago and it was a HORRIBLE experience. The person I placed my order with on the phone was extremely unfriendly and refused to tell me how long the waiting time would be. I ended up waiting 45 min for the cab to arrive - which really is above the patience of anyone. I will NEVER USE LACLEDE AGAIN and do you recommand anyone riding with Laclede!
Great driver, low rates.
My wife and I had a great experience with Laclede getting to the St. Louis Amtrak station. We called ahead, and the driver was prompt. She was very friendly, and we had an actual conversation with her (a rarity among cab drivers).
She got us to the station quickly and safely, and she even told us a great route for getting ourselves or friends to the station the next time we went.
Laclede's rates ($2.00 pickup; 0.17/tenth) are cheaper than others in town ($2.50 pickup; 0.20/tenth).
Reliable Cab Company, Hard Working Drivers..
You know, with the influx of new comers to STL City, I can tell that the last reviewer is one of these upwardly mobile types that expects everything to be delivered on a silver platter. Well, sorry honey... the real world ain't like that. & what's worse, STL City would be glad to show you why.
I'm a true Southsider... my family has been in STL since the 1780's, and quite frankly, in the time that Laclede Cab has been around, they offer INCREDIBLE service. Sure, some of the drivers may not wear white gloves and they might be missing teeth, but you know what? They're just people too, trying to make a living.
So my advice to you, lady... get off your rag and quit b!tchin. This is a safe, reliable and efficient means of transportation in a no-frills town. If you don't like it, go back to the County and ride with County Cab.
Otherwise, shut the F up.
Mediocre cabs, horrible phone in customer service.. Most of these cabs smell as if the drivers slept in them. I've been in a few that were unbearable. Some drivers flirt to the point of disrespect, even infront of my kids. And the person that took my order, Lindsay. She's the example of the sub- par service you'll experience in the cabs. How RUDE Lindsay!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!