Doesn't Recommend

Christina A.

Joined 1 year ago

STAY AWAY FROM THE COLLISION REPAIR CENTER!!!. STAY AWAY FROM THE COLLISION REPAIR CENTER!!! I had my 2009 Pontiac Vibe repaired here, thinking that with the Onstar and whatnot, my best bet was to take it to a Chevrolet dealer. Big mistake. They took over a month to finish, and my insurance only covered a rental for 30 days. After leaving me without a vehicle for a few days, Don Brown finally agreed to cover the cost of another rental. I got my car back a few days later, on a Friday, and when I got home I noticed lots of overspray and dirt in the paint. There were random parts from the interior left lying inside the car, and they had neglected to put a couple small interior parts back on. There was some kind of white line of what looked to be paint transfer on my windshield. I believe they rushed it so they wouldn't have to cover the rental for the weekend. I had to take it back in Monday, only to be shuttled back to my house while I was without a vehicle again for 4 hours while they fixed it. Almost two weeks later while driving my check engine & VSC warning lights turned on and then turned back off later the same day (they had taken the engine out in the repair process)- I didn't think much of this until another 2 weeks later when the same thing happened again, but this time I lost engine power. I took it back- again on a Friday- & they said there was a bad connection & "fixed" it. Here I am the next day and it has happened again. I am now without a vehicle for the weekend. Maybe they knew there was a bigger problem & didn't want to pay for a rental- either way, I will be asking my insurance company to cover a different facility to resolve the issue, and NEVER again will I patronize Don Brown- not even if you paid me to.

Recommends

davidl1977

Joined 2 years ago

Finally got what I wanted. I have been every where trying to find a dealer to finance me on the truck I wanted to buy and I fell for the "Slap yo Momma" guy on the radio and it was a joke. Its not really a bank like the ad says and its a used car lot with old and high mileage cars. I was going to say hell with it and just buy a $3500 truck and make payments to my brother, he was online and found something about credit repair I filled out the online credit application at stlrebuild and within like a half hour I got approved. Barrett Henry is the person who does the credit at Don Brown. He is truthfully the best guy I have ever met just dealing with day to day transactions. I don't normally do much commenting online about buying stuff I felt this guy deserves some glory. I had some jacked up credit and he made it happen with 1000 bucks down. The only other deal that someone had offered me was for a 10 year old truck putting 2500 down and then I would have had to pay another 5000 grand NO WAY if you want a good deal and save yourself all the trouble of getting jerked around call Barrett Henry and be upfront with him worked for me.

Doesn't Recommend

Anon2011

Joined 2 years ago

Steer Clear of the Collision Repair Center. We had a low-speed side-impact collision that resulted in body damage, and we took our car to the Don Brown Collision Center because it was recommended by our insurance company. Big mistake. It took three weeks and three trips back to the shop before everything seemed fixed (fingers crossed).

Both the driver's side door and the rear driver's side door needed to be replaced. When we got the car back the first time, the driver's side mirror didn't work. Turned out the repair tech had neglected to "plug it in all the way." Then there was a noise coming from the driver's side door when we were on the highway, like the door wasn't closed all the way. If you just looked at the door with any sort of scrutiny, you could see it wasn't aligned properly, and the window was sticking when the door was opened. We took the car back and were told that, despite "hours and hours" of trying to diagnose the problem, the noise couldn't be fixed. It wasn't until we pointed out that the door itself looked crooked and the window was sticking that they saw the problem, and even then, they told us it would have nothing to do with the strange whistling noise. Let me repeat: It took two untrained, mechanically disinclined car owners (using nothing more than the naked eye) to point out to the "professionals" at Don Brown that the door they installed wasn't installed correctly. And guess what? Once they fixed it (hopefully for the last time), the wind noise stopped. Go figure.