Splash Galleria

10/13/09

Horrible Customer Service and Accountability

by Jcafi at Citysearch

I purchased a pair of True Religion Jeans from Splash in the Galleria approx 9 months ago and the button on the back pocket fell off after a couple months of owning them! Now for a pair of jeans that cost 225$ buttons shouldn't fall off! So splash stated they would fix the button and if it fell off again they would replace them, per manager!!! Well, the same button fell off again and the manager stated it's not there responsibility and the jeans are old (9months old, wow thats old.) I have jeans that are from the GAP and JCrew that are 5 YEARS OLD and still have all the buttons. I feel SPLASH has a lack of ACCOUNTABILITY and CUSTOMER SERVICE!!!! It's not my fault the button fell off, they should work it out w/True Religion and do right by there customers. This is the last time a spend a penny in that horrible store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

02/22/09

Good Selection, bad service

by NatalieM206 at Citysearch

I have always liked Splash but about 10 years ago it went from being a place to buy a swimsuit and a fun and affordable outfit. These days it is more of a boutique. Although I love the brands they carry, their service started lacking once the store changed its product line.

• Pros: Good Selection
• Cons: Bad Service

01/27/09

Fun store!

by DHM3509 at Citysearch

I was shopping the day after Thanksgiving and Splash was the best service I had the whole day! The staff was honest and seemed very sincere with their opinions. No one pushed any sales on me which was nice. I know their brands have been been out of my reach price wise before, but it seems I can afford a little more in there now. It's always where I go for my jean purchases, they have a good selection and I feel like it's a nice kept secret because they always seem to have what I'm looking for!

• Pros: Sizes always available, fun brands
• Cons: some prices