Salon St Louis

Doesn't Recommend

ebk52

Joined 7 years ago

User review by ebk52. I was VERY unhappy with the results of my one & only visit to this "salon". I did try to get satisfaction during my appointment (very unhappy with the color-the cut was just so-so); their response was to turn me this way & that, trying to convince me that it was ok. First of all, it was NOT ok, and secondly, services should be done to the customer's satisfaction, not to the salon's! They were pretentious, and gossipy between themselves. Furthermore, I felt as if I were in a "beauty college" with an intern, since several times the owner & manager hovered about making comments on the process. In a follow-up survey card that was mailed to my home, I was very specific about my complaints, but never heard from them again. So much for company surveys, and customer satisfaction.

Doesn't Recommend

missomally

Joined 7 years ago

Can't keep stylists. I went to this salon for two years and went through four sylists. Every other appointment I made I was handed off to a new stylist because they'd gotten rid of the last one. I could never develop any kind of rapport or relationship with a stylist because she inevitably left. I finally left the salon for good, very fed up.

Recommends

juju715

Joined 8 years ago

Great cut/ great staff/attitute change!!!. I've been going to this salon for over a year. When I moved here from Chicago - I thought I'd never find a place to cut my hair correctly. I did - Jessica!!! She's the BEST. The Salon is getting an attitute and trying to put on a snob act. They need to drop that!!!! Also, since I've been going the cost of a cut went from $26 to $36 in maybe 14 months....where am I - oh, St. Louis, not Chiago or New york.....

Recommends

zsazsa101

Joined 8 years ago

Mixed Review. I had great experiences at this salon for over a year until my stylist left. I was asked to come back for a special appointment with the owner and was told it was to be at my old stylist's price. A new employee shampooed my hair and was visibly nervous, but I didn't mind because I thought I was getting a discount. Then the owner and another stylist traded inside jokes about the mistakes that were being made trimming my hair (I would have said something, but didn't realize this until I got home, realized that the cut was different and replayed the situation in my mind). Finally, I was charged full price. When I argued with the girl at the register, she told me that she would have been told if there was a special price. Maybe I was the victim of an unfortunate set of circumstances.

Recommends

maryduff

Joined 9 years ago

Great value. I used this salon for three years and was very upset when I had to move to Washington, D.C..

The staff is wonderful as well as talented and the prices are very reasonable.

Recommends

alinabrown

Joined 10 years ago

Wonderful!. I have only had GREAT experiences at this Salon. They were so helpful in suggesting a new look for me and offer the right products for what I wanted to do. All of the staff was very nice and the free parafin spa and scalp massage are the best. I've never been treated that good at another salon!