Kirkwood >Dean Team Kirkwood Volkswagon
I have had very bad experiences of
shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreement. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn't let me drive my car back coz he sad I couldn't drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won't be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month
with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me "I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,"My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn't not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give
me the key and walk us out of building. Before we exited, he came out with not nice words" be careful, every mile u add on ur car will cost money" I would never ever go to this place again even though they always have nice looking cars in the lobby.
Rich did a great job explaining the cars features and working with us on price. He was very knowledgeable about the cars history and was able to address all of our needs. The price we came to was very fair and he was up front inmaking the deal. I also feel the service after this sale will be excellent as they have options to deal with any issues we may have throughout the life of the car.
FABULOUS dealership, great group of guys who will bend over backwards to help you find your perfect VW. No pressure to "buy now!!" or to add on millions of dollars worth of extras, which is GREATLY appreciated - something that makes me definitely want to come back. Also, and most importantly, they actually made the entire buying experience fast and EASY - something I thought was impossible until today!! I'm now a customer for life! Thank you guys SO MUCH for a positive car shopping/buying experience!
Best cleaning + service that I have received. Matt + team were very knowing regarding the equipment as well!
My experience at the Dean Team was great! I found my CC online, and they gave me a price I could work with. It was the easiest car buying experience I've ever had! I felt very at home at the dealership and it had a very relaxed, fun atmosphere. It's definitely not your typical car dealership. I would highly recommend checking them out!
I asked my husband to call Dave. Within a couple of hours, the DEAN TEAM was able to find what we needed, give us a fair trade on our vehicles and we both walked away with cars that we wanted at the price that the other dealer swore they couldn't do. Maybe their overhead is higher, I am just not sure. They may have been doing all they could do, but that means other dealers must have a bit more wiggle room (GOOD NOTE TO FUTURE BUYERS)
The first car we bought from Dean Team had some issues with the alignment and body that weren't discovered until after we had bought it. The Carfax was clean and the problems were fixable, but I wanted a car without these issues. After searching all around the U.S., Rich (and Colin, the GM) found us the exact same car without the problems and traded our original car for it. They made sure our new car was clean and in great shape, fixed all the minor cosmetic things from normal wear and tear on a 3 year old car. Our car looks amazing and is exactly what we wanted!
This dealership provided the most straight-forward internet experience, with no gimmicks or games. They beat the other dealerships' prices, and when we arrived, they provided excellent customer service, with a very smooth purchase process. I would highly recommend this dealership to anyone who plans to use the internet to find the best price in town.
From the moment I arrived until the moment I drove off the lot, these guys were all about customer service. I believe Zack would've let me drive every car on that lot until I found the one I was happy with. They really worked with me so that I could get the car I wanted at the price I could afford. I can't thank Zack and Charles enough! Everyone at the Kirkwood Dean Team VW dealership was friendly and helpful, from sales to financing. I'd recommend anyone looking for a new or a used car to visit their lot. I'm extremely pleased!
Zac was very polite, personable, and knowledgeable about the car that we got. He understood what our needs were as far as price, conditions in regard to our trade-in, etc. In fact, the whole staff there was very helpfull and stressed their desire to make sure that we were very happy with the service. Thank you.
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