02/14/09

Absolutely fantastic!!

by ilovefun

I just visited this restaurant for the first time. I had heard so much about it that we decided to go there for the Valentine's Day special. The drinks were superb, the employees friendly and fun. The food was absolutely incredible. When I went to the bar area to ask where the restroom was, a man who worked there didn't just point me in the right direction, he had me take his arm and personally showed me where it was. I have never had that type of personal service before. Raphael, our server, was fun, very conscientious and thorough explaining how to cook our food, what the sauces were, and knowledgeable about the ingredients and made helpful suggestions to help us pick our perfect menu.... Unfortunately for me, I got very quickly very ill sitting at the table half way through our meal (or more accurately "experience"). IT HAD NOTHING TO DO WITH THEM OR THE FOOD. What amazed me was that the staff there was extremely considerate of me once my boyfriend asked the manager for a cold cloth for me. She immediately brought it over along with a bag of ice and a cup of water. We had to leave before the desert which was bitterly disappointing, however what will stay in my mind is how Raphael helped my boyfriend walk me all the way outside to the car to make sure I got there OK as I was light headed and dizzy. To say they went "above and beyond" hardly seems to cover it. They were so kind to me and my feelings of stupidity getting sick. They truly made the experience an enjoyable one (all things considered). I will go back and would recommend this restaurant to everyone who wants a special night out and experience. While it is an expensive evening, it was well worth it!! Thanks to everyone there.

• Pros: Great food, service, drinks, ambience
• Cons: Can't think of one!

11/12/08

Not Kid friendly

by mommywood

This place is nice very fun and something different and exciting to do but as far as being listed as kid friendly I say not at all they only have 2 highchairs for the entire establishment and while the kids loved the idea of cooking their own food and dipping it in the various cheeses chocolates and sauces its impossible to do when they have no place to sit or no place for there baby sister to sit in our case so I would suggest they remove kid friendly from there search critera how kid friendly can you be when you offer no place for kids to sit?

• Pros: Great Date spot
• Cons: not kid friendly

05/01/08

Tipping Policy

by pdpmac1

A couple of weeks ago I visited the Melting PotResturant for my wife's birthday. We came

with another couple. We received 2 separate checks. We paid one and they paid

the other. I few days later we received a call from a manger asking if our

experience was pleasant. Mind you my wife and I frequent the restaurant about

every 3 to 4 months and we have never received a call asking about our

experience. When it comes down to it he was asking why the couple with us only

tipped the waitress $2.We tipped a generous amount since we had no bar tab and

only got the big night out. It totally took us off guard that they called.

I find it not my business to ask someone what they tip at a restaurant. I have

been going to that restaurant for 4 to 5 years and no one has ever called. Did

they call so I would call the other couple in Kentucky to send more money? Or to embarrass

them? Or for us to handle the tip? What was the real reason of the call? I was

so shocked when they called to single us out. I find it really tacky for an

establishment so high end to expect big tips or we'll call you to get our money.

We do no longer feel respected or welcome at that restaurant. We also are not

comfortable knowing that management watches over all including tips that comes

to the restaurant. I have always have recommended that restaurant to family and

friends, but now I am not comfortable doing that anymore because of their call at

home tipping policy. I did contact the owner and his response was that when a Guest leaves a very low tip or no tip at all, that tells me that something is wrong.The tip is the way that Guests tell us that something didn't work for them.They like to find out so they can address the issue and fix it. But like I said my wife and I frequent the restaurant about every 3 to 4 months and we have never received a call asking about our

experience.

You can make your own opion but I think the whole situation was tacky on their part!