Charter Communications Cable, Internet, & Phone

10/12/09

Bad, Bad, Bad

by Coda

Thank God for DSL from the reliable old phone company!! Charter screwed up my automated billing, unbeknownst to me, now wants to charge ME $25 for it. In addition, they cut off my service and want ME to pay $50 to reconnect it, plus a month's service charge in advance. Well, I don't think so.

Don't even bother to call their customer service number, I talked to at least 6 different agents, and got 6 different stories as to why my service is cut, and what I need to do to get it going again. Not to mention their cumbersome menu that you need to go through before even getting a real person to talk to.

Online chat help wasn't much better, just no menu to fool around with, but they didn't know anymore than the people at the customer service number.

Going in to a Service Center in person was of no help, either. The woman there acted as if the last thing she wanted to do was help me out on this situation, and I got yet another version of what happened.

No wonder this company is going bankrupt!!

• Pros: Right now, none that I can think of
• Cons: You name it

08/17/09

Attrocious Service

by Jeremy5282

If you have the opportunity, take any other provider you can. I've heard great things about AT&T U-verse, try out DSL... hell, try satellite Internet before you get in bed with Charter Communications. Let me count the reasons you need to avoid them:

1) inept customer service. They actually gave me the login credentials for someone else's account once. I could see this other person's name, billing info, etc. I shudder to think what they're doing with my private information.

2) late techs. I've taken off work twice for installations by Charter techs. On both occasions the tech didn't show up on time, and on one of those two occasions, he showed up three hours later taking another hour to fix the issue. I had to stay home all day that day.

3) my Internet goes down all the time. I'm practically on a first name basis with the customer reps at this point.

Heed my advice - look elsewhere.

• Pros: they are the only provider in my neighborhood (read: none)
• Cons: customer service, late technicians, inconsistent delivery

05/22/08

Awful company!

by analese

I have had so many problems with charter I can not even put it in words or no where to begin. Please stay away from this company. My little girl has only saw me cry a couple times in my lfe and I can not believe as srange as it sounds this company made me cry. I feel like I am in the twilight zone when I talk to them! They have robbed to many evenings from my family and to many days of lost work. I have deciced money is no longer a factor I will pay more whatever it takes to stay as far away from this company as I can. My fiance is handling the final details I will not use another day of my life on the phone with them.

p.s. charter if you read this please fix all the holes in my ceilings and floor boards and my carpet is damaged from walking over your cable cords for a year. Your techs each said when they came out it is not thier job to clean up another charter tech's bad job. So who fixes this mess?

• Pros: none
• Cons: everything