I made a reservation for our 30th anniversary one week prior to the date. I was told by the manager that "It wasn't really needed as the time was early afternoon." I insisted saying that it was my anniversary and I wanted everything to be perfect. I gave my name and said party of 2.
We drove that day 2 hours from home anticipating a wonderful meal. Only to walk up to the door, we see a sign on the door. Closed Feb 5th. Open Feb 6th......No one had taken our phone number. We were out of luck, and needless to say very disappointed.
I called the next day and talked to the manager once again, asking exactly when they had decided to close for the Superbowl.....
He stammered and studdered, remembering my reservation. He offered a gift certificate........
Do you really feel that I can ever make up my 30th wedding anniversary?!?!?!
We will not recommend this restaurant to anyone!!!
Obviously they do not know how to run a restaurant!!!
Excellent Food & Service. Stopped here for the first time last week with business associates. I took the bartender's recommendation on the Chicken Ripieno. It was excellent as well as everything that came with it. Service was friendly and homey. Plan to go back next week with my father.
Overpriced and mediocre.
My salad was one of thse iceberg lettuce mixes from a bag, right down to the wilted brown pieces on top, smothered in their house italian dressing, thickand mostly mayo and not very tasty.
For the entree i had the special, which was tenderloins also smothered in an extra-salty langostino sauce. I use a lot of salt, but this stuff was ridiculous. Too be fair, scraping the sauce and the salty langos away revealed pretty tender steak pieces, albeit small.
The special was rounded out with leathery penne with a sickly sweet red meat sauce.
One son liked his pizza, and the other thpought sis chicken fettucin was too creamy. The couple next us liked the humungous bowls of chicken rissoto.
Very hit and miss. Decent service.
We really enjoyed ourselves.
We went to Bartolino's Osteria on June, 6th and had a wonderful time.
We ordered the fried calamari with fried spinach leaves and it was very good. We both had house salads with the house dressing and that was good.
My wife had the Scallops and Risotto and I had the Canneloni which was very good.
I asked the waiter to suggest a good Pinot Noir and left the selection up to him and it was complimentary and reasonably priced.
The waiter and his assistants provided excellent service without being obtrusive.
The restaurant was not too crowded, which surprised us because Bartolino's at the old location was generally pretty packed.
We had fun watching the live music in the bar and watching some of the patrons belt out some Sinatra songs.
It was nice, affordable, fun evening with my wife that was not tainted by bad service or bad food or anything like that.
Delicious- With a capital D!. We went up to Bartolino's the other night, it was a Tuesday and the place wasn't to crowded, which we took as a bad sign but we stayed anyway....and we were really happy we did. I had a chicken dish which was delicious. It was seasoned well and cooked well. The tomato sauce on my side dish tasted fresh and flavorful. My wife had a fish dish and it too was seasoned and cooked perfectly and her vegetable side dish was fresh and crisp, not mushy and salty like some places. It was definitely not a place where the plate looks incredible and taste the exact opposite. It was good, quality, and well seasoned food, which seems so hard to find now. We'll be back!
So bad I had to review (part 1).
I have never written a review on citysearch before but was so offended by my meal and general dining experience at Bartolino's last night that I felt I had a civic duty to inform others.
I went to Bartolino's last night with a group of 12 others to celebrate my sister's college graduation. I'm not sure how the restaurant was picked, but the reviews I read before the meal were pretty decent and I always like trying new restaurants, so I was excited for the meal. It didn't take long to get over the excitement. We were "greeted" by our waiter - a loud, obnoxious and generally incompetent man who boasted of having worked in Italian restaurants on the Hill for 30 years - and asked for our drink orders. The service was so slow that people opted to go to the bar directly for round 2 rather than wait for him. We were in a private room for a special event, so you’d figure you'd at least get a somewhat decent waiter, however that was not the case. When asked a question, he would roll his head back and give these deep, painfully loud belly laughs while responding to an unfunny question (i.e., "which dish do you like better?") with an unfunny answer (i.e., "hahahaha those aren't my favorite two on the menu hahahaha but I still like them. hahahaha i've been working in Italian restaurants for so long I’ve eaten everything. now I like French food. hahahaha"). Real helpful.
Beyond his horrible personality, the waiter also struggled with the basics of his job, one in which he supposedly has 30 years of work experience. What he didn't mention was how many restaurants he has worked at over his career. Something tells me he's probably never worked at any one restaurant for long. When it came time for salads to be delivered, he was three short on the count (out of a total of 10 salads). Upon realizing that something didn't seem right, he stared at his notepad in disbelief and counted for what seemed like minutes. I finally had to tell him that he was three short. He then brought two salads out. Helpful. Finally, my salad was delivered, long after those served first had finished their salads. The same was the case with the entrees. When my meal arrived, last again, the dish, a chicken dish with a wine, lemon butter & mushroom sauce, was completely congealed and cold. I am not one to send back a dish, but I had to. After finally succeeding in gaining the waiter’s attention, I showed him just how disgusting the dish was by turning my plate on its side and showing that the food did not slide. Let me repeat that – my dish, which basically consisted of chicken in lemon butter sauce, was so congealed that it would not slide down a plate on its side. I should have just cancelled the order then, because when my “fresh” replacement entrée arrived, it was still rather unappetizing. I ended up scraping the sauce off and just eating the chicken.
Worst Italian on The Hill. The food at this restaurant can hardly be considered quality Italian. The pesto, which is a common and basic dish, was served with tubular noodles that appeared to just have some torn cooked basil atop. It looked terrible and was almost tasteless without any hint of parmesan or pine nuts. The other pasta dish, the broccoli cavatelli, was an improvement, but by no means compares to any of the authentic and delectable dishes we've experienced in this area. The salmon was somewhat dry and just average overall. The service was fairly satisfactory until we asked for vegetarian options and the waiter proved unknowledgeable. Our father had an accident in the booth and the staff spoke audibly and disrespectfully just around the corner at the host table. An unpleasant situation was made much worse by their embarrassing comments and unwillingness to be understanding. With so many incredible Italian restaurants on The Hill, don't waste your time on this below average place.
Not good for pizza.
We came here looking for the good pizza we heard about and left very unsatisfied. The problems we encountered were a menu that misrepresented the actual food, staff and management that didn't know their own menu, and being overcharged.
We had to send back the original pizza and what came in it's place was basically the same thing. The Chicago style appearing on the menu was no more than Imos with a crust one and a half times as thick. The cheese was provel when the menu said mozzarella and the sausage was bland.
The waiter, while pleasant and seemingly concerned, was not very informed about the menu. It's pretty easy to visually tell the difference between provel and mozzarella when melted. The manager also did not seem to know what was even on the menu.
Having waited 40 minutes for our main course and received two items that were not up to par, we decided to pay the bill (which didn't include the $20 pizza). After a second look at the bill, I noticed that they even overcharged us for the two glasses of wine. Not like I care about a dollar, but the price on the wine list should equal what appears on the bill. It's attention to detail and I don't think Bartolino's has it....at least related to its pizza.
I also wouldn't recommend the ceasar salad. I love ceasar salad and this place basically gives you the heart of a romaine head of lettuce and lets you cut it up yourself. Not really what I was expecting. The eggplant rolls were decent, but nothing spectacular.
Lastly, for any reader looking to try something new, I'd avoid this and take your money to Trattoria Marcella which is just down the street on Watson. That or Stellina's Pasta Cafe (on Watson also). Both of these are much better alternatives.
Worst Italian on The Hill. I went to Bartolino's because of the good reviews. We arrived on a Tuesday evening and we were the only ones there(5 of us). The service was terrible and the entire staff was rude. Our food took an hour and fifteen minutes to arrive and was luke warm. I had the lasagna which consisted of 4 lasagna noodles stacked on top of each other with no cheese in between and two cold meatballs on top with runny marinara. The atmosphere was far from special and the food was overpriced. GO TO CHARLIE GITTO'S, the food is slightly more expensive but worth every cent. Their service is exceptional and the atmosphere is very romantic.
Can't beat the service and the food!!!. Bartolinos has been my favorite place to eat for the last 5 years. The staff is very warm and are unbelievably kind. I have gotten to know the staff very well over the past few years and have become close with the majority of the staff. Whenever you walk into Bart's they know your name and know what you like. It is an excellent place to take a date or to dine with friends. The food is wonderful and the service is second to none. Bart is always there making sure eveyrthing is running smoothly, and the bartenders and hostesses are wonderful!!! If you don't eat here, you are missing St. Louis's best kept secret!!!
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