Dentists >Pagano, Peter J DDS Artistic Dentistry
12334 Olive Blvd, St Louis, MO | Directions 6314138.673566 -90.457319
Monday: 9:00 - 7:00
Tuesday: 9:00 - 6:00
Wednesday: 9:00 - 6:00
Thursday: 9:00 - 3:00
Friday: 9:00 - 3:00 (1 Friday a month)
Saturday: 9:00 - 3:00 (1 Friday a month)
Neighborhoods: Saint Louis
Reader note re: the "review" posted below by Jason M.
Jason came to our office in September on a Groupon deal. After receiving all of his services on that coupon, he asked for a diagnostic workup to determine cosmetic treatment. He was presented with a fee and signed an agreement for the diagnostics, which he was given.
No complaint about any of his services was voiced.
Upon receiving his bill last week, he offered a bargain in exchange for payment:
Waive the bill or I will post bad reviews "all over the internet."
Jason has been given nearly $1000 in services and has paid less than $200.
Cyberextortion is the legal term for this.
I feel that I was deceived by Dr. Pagano’s practice, Artistic Dentistry. This came as an unpleasant shock to me because Dr. P and his staff seem to be honest and likeable people.
1. I agreed to pay for extra diagnostics to provide a service which was not delivered as promised. Dr. P’s office says I was billed for the diagnostics, not the service itself, so I shouldn’t be upset. They also maintain that the service was provided, but it was not at all what the office nor Dr. Pagano himself said they would do.
2. I had no pain prior to having a filling redone by Dr. P, now I have pain when I eat or drink anything cold.
3. I received bills for what they told me would be covered by my insurance. I am paying eighty dollars more out of pocket than what they said.
Dr. Pagano extracted my wisdom tooth. It was very painless, almost no bleeding. He did an excellent job.
Dr. Pagano noticed marks on my cheeks indicating "cheek biting." He made slight adjustments to several teeth which resolved the problem. No other dentist had ever noticed the problem or suggested a solution. It took several weeks before I realized I was no longer having sore cheeks!
Business Manager response to comment by Jon S.
Jon, our Patient Coordinator remembers well your call to schedule your cleaning. You asked about air abrasion and she informed you that we use Ultrasound technology in our cleanings. Air abrasion can also be used in treating cavities, and since your comment refers to “drills and shots” it’s not clear whether you were asking about cleanings or cavity treatment. You told her you had already purchased the Groupon and so made your appointment in the same call.
Your visit indicated a problem area around the crown that you mention was broken. This required an additional $40 x-ray which you consented to. Patient consent before treatment is an ironclad policy in our office. It’s simply not worth $40 or any amount to risk patient upset.
When it came time to pay, you did not communicate any disagreement or unawareness of the fee. You and she discussed having your x-ray sent to our in-house endodontist for diagnosis-- at no additional charge.
You mention being scheduled on a day when “most major issues couldn’t be addressed” and “milking” you for appointments. It's not clear what issue was not addressed: You were offered same day treatment on the cavity and as for the root canal, we submitted your x-ray to our in-house specialist for diagnosis, actually saving you an extra appointment with a specialist. You were called with the diagnosis, but have not returned the call.
As was offered to you the day you were in, you may schedule your cavity treatment and get your bleaching trays.
I saw them on Groupon, called to check their dental tech, was told they had something similar to air abrasion so I buy the coupon. I get there and they have no such tech - they still use the old school shots and drill. When I made my appt I told them I had a crown that was half gone but when I get there the "crown" guy isn't in so I have to make another appointment $$$ to see him AND one of the xrays they took cost me extra - no warning on that one until it's already done. So my $57 appt turned into $97 without forewarning, they don't have the tech they claimed over the phone, and they want to milk me for appointments. I also couldn't get the whitening kit since I had a cavity and the crown issue, which I understand but I didn't get what I paid for, then paid more than I should have, and don't feel like they were up front and honest by scheduling me on a day my most major issue couldn't be addressed and telling me they have technology which they do not.
From the first phone call thru to the dental treatment, this practice is just what I wanted. I just got a crown after having a root canal and the experience was painless! Plus, the cleaning from Delilah was very thorough ... my teeth never felt so clean!
Long Time Patient of This Practice – Me and my family are long time satisfied patients of this practice.
I've always found Dr Pete's business practices to be old school in that he's not quick to recommend an expensive treatment program if he thinks something can be fixed more economically. We've been going to him for so long that he's become a friend. He's pulled my daughter's wisdom teeth, straightened my teeth, given me crowns and done fillings for the family.
I've met patients of Dr. Pete who have been coming to him for over 30 years and whose grandkids are now patients. That's the quality of his care and business practices.
Great Office, Great Dentsit, Geat Guy! – I travel to all the way St. Louis for the sole purpose of using Dr. Pete
call them and cancel APPOITMENT,even if you did not schedule – I had the same experience. Got call from them . They told me i missed my appointment at 11 am. for my routine cleaning and it is gonna be $35 fine for ' no show up ' .
I told her ,i was out of town,i did not get any phone calls before .
receptionist told me ,if i will schedule new appointment , then -'no fine'.
I told her ,i do not remember to schedule appointment 6 month ago, especially ,if you not sure about insurance availability .
From my experience before ,receptionist usually reminds you on the phone about 'cleaning' every 6 month and ask you on the phone:
WOULD YOU LIKE TO SCHEDULE APPOITMENT FOR YOUR ROUTINE CLEANING?
I told receptionist ,they probably APPOITMENT appointment automatically , six month in advance .
I picked up the phone and find out , i missed my appointment, which was schedule 6 month ago.
I told receptionist ,you can not charge fine for appointment ,if the patient did not have a clue about appointment, especially , if it is 6 month waiting period.I will call again to the office ,and will try to talk with Julie.
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