Roto-Rooter Plumbing & Drain Service

12/04/09

So long Sludge!

by MJKelsey at Citysearch

Who knew a trip to the basement to check the dryer would lead to the rescuing efforts of the Roto-Rooter knight in a white stallion (actually Chevy, I think). Anyhow, my roommates and I were frustrated and panicking with the backing up of water in the basement, because the water was coming IN/UP the floor drain... not OUT!? We were quite honestly afraid to use any water for fear that we would end up with a swimming pool in our basement (NOT what we wanted, especially at the start of winter)! Thank goodness for gas stations and hand sanitizer, plus the fact we only went 48 hours with out using water down the drain, you have to admit that is talent! We called Roto-Rooter and they were very helpful and friendly with our lack of knowledge on the drain/plumbing subject. On Monday our technician came bright and early, around 745 am. It was a very chilly morning for the last day of November. Talk about bright eyed and bushy tailed; the technician "Bill" didn't even finish his coffee before he got to my address. Now, how many people do you know that can function that early in the day without the assistance of their morning joe- what ever it may consist of? "Bill" was very helpful in explaining the problem we had going on. He explained step-by-step what he was going to do to fix our problem; he explained what caused these sorts of situations and showed me an example by viewing the neighbors drain trap; sure enough once he got started, with in about 20-30 minutes, "away went the problems down the drain," or should I say sewer line? "Bill" assured me that the problem was a "trap blockage" outside the house near the main sewer line. I admit, when he said "main sewer line" I was a little apprehensive about how much it could cost, and when he told me, it was not so bad. He "snaked" the line both away from the house and toward the house and then again away from the house. It was amazing; like someone just waved a magic wand and "poof" the problem was gone. Thank you Mr. Roto-Rooter "Bill" for rescuing us.

M. Kelsey

St. Louis, MO

11/27/09

Roto-Rooter Service 11/24/09

by Carron at Citysearch

Very fast service! Technician was at my door within 1 hour of my call. I explained the problem (sewer backup when washing machine was on rinse cycle) He assessed the problem, fixed it and explained the cause to me within an hour! Very friendly, reliable tech!

11/02/09

Roto-Rooter Service 10-31-2009

by Scmedley at Citysearch

I had never called Roto-Rooter before, but now they will be the first call I make the next time I have a plumbing problem. My kitchen skink drain was clogged with standing water in it. I had already used a gallon of drain opener and used my own 25 foot, powered drain auger as far I could, spend several hours of my time trying to fix it myself and we had guests coming over later that Saturday afternoon. I called Roto-Rooter’s 800 phone line. They dispatched my request to a local service. Within a just a few hours a Roto-Rooter service technician arrive at our house. He was friendly, professional, courteous and when right to work. Within 30 minutes my kitchen was flowing freely. My experience with Roto-Rooter far exceeded my expectations. From the moment I made the call, to the time the technician left my house communication with the was great, the service was timely, the overall interaction was extremely positive. Let’s face, when your drain is jammed up and you’ve got no where else to turn, it would be easy for any company to treat you however they wanted and charge you whatever they want. But this is not the case with Roto-Rooter. They service was exceptional and the price completely fair and it’s guaranteed. I would gladly call them again without hesitation.

• Pros: Great people, excelletn service
• Cons: None