Disappointing to say the least. Service was very slow and not very good. I had to get myself a refill of iced tea. Food wasn't completely terrible but just not very good. My husband ordered the chicken parmigiana and said he like Fazoli's fast food version better. I had a salad with a gross, baby poo colored house dressing and salmon cakes which were a bit burnt. Definitely not worth the price. Seems like they are a nice restaurant wannabe. I don't think even alcohol could have salvaged my experience. Don't waste your money here.
Good meal, decent price. Never had any problems with Grappa Grill personally. Food was good and the price was alright. Nothing special but nothing disappointing either.
Worst Mother's Day Brunch Experience Ever. We were taking our daughters and grandkids out for Mother's Day Brunch. I had reservations for 12 people and had made them 3 weeks before Mother's Day. We were taken to our table which was two tables across from one another. I told them that was not acceptable and I wanted one table so we could all eat together. Next, we went to the buffet line and there weren't any plates. We waited for clean plates for 10 minutes. Once they brought clean plates, then several food dishes were empty and we had to wait for them to bring more. My son-in-law waited 40 minutes in the omelet/pasta line to get his omelet made. The food was just ok, but they certainly do not know how to handle a large crowd for brunch. My total bill was over $200 and it was so not worth it. Never again will I eat at Grappa Grill.
Don't even bother...with Grappa Grill.
My husband and I thought we would try Grappa Grill as we had a coupon via our entertainment book. We had heard some negative reviews through friends but figured we would give it a try.
The decor is great in this restaurant but the food does not match. And we weren't really sure if it was a bar or restaurant. It seems they need to zone in on what patron they really want to have at their establishment.
Our server was pleasant and prompt and gave us bread and butter right away. The bread was warm making us think it was fresh. However, after taking a bit I realized a familiar taste of when you leave bread in the freezer and take it out to thaw. It was obvious they had indeed done this as the freezerburn taste was imbedded in our mouths.
My husband ordered a side salad and lasagna while I ordered their "signautre dish" the chicken and asparagus.
My husband salad was very cheap looking when it came out. Obviously had store bought small groutons and a dusting of parmasean cheese.
The food came out quickly and looked nice. However, the Chicken asparagus was bland and boring. At a price of 16.49 you would think you were getting a tasty chicken breast which a great taste. I could compare the chicken to frozen store bought chicken on a bed of overcooked noodles with a sauce that had been zapped on top. I could not believe this was their "signature dish"!
My husband did like his lasagna and I ended up ordering that afraid to try any other chicken dish on the menu. The wait staff an manager did take the chicken asparagus off the menu and still take our coupon. The lasagna was okay but I would have rather went to Olive Garden.
We REALLY should have listened to our friends and passed. I hope you do to for your sake!
Easter Brunch. I made a reservation for my family for Easter Brunch, some us had been there a few years ago for Thanksgiving and were very happy with the experience. First it took almost 30 after the reservation time to be seated, but it was a holiday and they were crowded so everyone was OK with that. The menu listed on their website which is what we used to base our decision on listed Farmhouse Chicken, there was none,when we asked we were told they did not have any, not they were out just there had not been any at all. Then when we went to get something from the dessert bar we were met by the most unfriendly rude woman I have ever met. Her sharp quick answers to questions were generally "I don't know", then she almost literally threw the dessert at you, she was even rude to my eighty year old mother. This lady must be related to someone because no good business person would keep her in there employ. One bright spot was the pasta/omelet chef, he was very friendly and very busy, he knew customer service. Overall if I went back for brunch I would go very early when the food has not run out, and if there is a particular item listed on the menu that is a deal breaker call ahead to make sure they have it.
Bad Business, Good Food. My husband and I were in possession of a $25.00 gift card to Grappa Grill. After we had ordered our food and were paying our bill we were told they no longer honored these gift cards and that we could be fully reimbursed at restaurant dot com. The problem is we paid $2.00 for the gift card and we were now stuck with a food bill that frankly, we were not expecting. Although the food was good and the service was great, this is poor business. It is their choice NOT to make these available at restaurant dot com but a wholly other thing to not honor something THEY CHOSE to make available. We were told it was b/c of ownership change but we had purchased this at least 3 months after the ownership changed. It left us very frustrated and disappointed in what we hoped would be a good experience
New Ownership, New Chef, New Look, New Grappa Grill!. I had not been to Grappa Grill In years because of an unpleasant experience years ago. Recently I met some friends there for dinner and drinks. The management are in force at all the tables. They are asking the customers on what they would like to see in the reataurant. The place has been completely repainted and they were starting work on the outside of the building also. The food was delicious, had the chef special that evening and the service was outstanding. The new owner Jack even stopped by the table to thank us for coming in and to see if we enjoyed our meal. Can't remember the last time the owner of a restaurant asked me how my meal was. I don't know what has been going on here in the past couple of years, but I will be telling everyone I know about the new Grappa Grill. Can't wait to see the new outside of the building when it is completed. See you at Grappa Grill!
Worst Time- Slow Service- Incorrectly cooked Steak. Service was slow..Had to ask twice for A-1 sauce..Asked for medium steak and it came out, to our table, well done and dry, and still no A-1 sauce. Waitress finally came by and asked how eveything was, and we told her about the steak and still no A-1 sauce. Steak came back, this time by one of the managers..Cut it opened, and it was raw. Waitress finally brought the A-1. Steak came back and finally it was cooked right.The store manager did come over and apologise, and took our meal off the ticket. And after all that, it still took 10 minutes more for the waitress to get our bill. It shouldn't take this much just to get a meal. This is the second time in a week where the service was slow and subpar.I would not reccommend this place.
Appetizer - Had the Ravioli Sampler. Meat ravioli OK, Spinach artichoke OK, nacho cheese? - not so much.
Rolls - store-bought and dry - served with frozen butter.
Dinner Salads - average at best
Dinners had by those at table -
Italian Sausage and Penne - Sausage good, LOTS of peppers, sauce HIGHLY acidic.
Sirloin Steak - Ordered medium rare, first one came out overcooked, second one came out almost rare and obviously cut into.
Chicken Asparagus - not very flavorful, bland.
Kids meal came with an Oreo Gummy Worm sundae - obviously sat waiting for delivery to table, arriived nearly melted.
Bill came 20 minutes after the sundae - 1980's billing system to blame - waitress missing during same 20 minute period.
Overall, not a good experience, your results may vary.
Editorial Review. Munch on Italian and American eats while kicking back on a nice patio at this St. Charles favorite.
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