A-All Appliance Inc

03/05/09

Wonderful service company

by SAMMY385 at Citysearch

I would have to strongly disagree with the other reviews. I go to them for everthing and have never had a problem. The staff is very helpful, expecially the parts manager. Just recently I had some out to my home to service my washer, they were able to fix it the same day! I don't feel I was overcharged for the work they did. I think maybe the other people who wrote these negative reviews have the wrong company. There are a lot of companies that start out with the name AAA. I would highly recommend this company to all of my friends and family!!! They are fantastic!!!!!!!

• Pros: everything
• Cons: none

01/07/09

Rude, untruthful, unprofessional, obnoxious

by mike826 at Citysearch

I wish I would have done some research before I called them. I'm amazed they are still in business. I called them to perform warranty work on our refrigerator. Never in my life have I dealt with such a poor service organization. They were nice people until I paid the $20 deductible. They told me they would have it fixed in 3 days, 12 days later they still haven't returned to finish the repair.

• Cons: Poor customer service

01/06/09

Worst customer service ever! RUN!!!

by remodel4u at Citysearch

AAA appliance is well stocked with dryer parts for the DIYer. That is ALL they are good for. I returned one part that was damaged when I returned home with it and was very disappointed with the reaction of the employees. I was first drilled by two people who asked who broke the part. Then, the "parts manager" came out to put his two cents in. Finally, after a few choice words and sighs, he walked to to the back to get another part to exchange. I could hear him cussing me in the back as he threw the old part against a wall. After receiving a new part and another scolding from the "parts manager", he returned to the back. The front desk moron then told me that his sevice manager was in a good mood and I was lucky for that, because he usually wouldn't have returned such a part.

I will now order my parts online and wait weeks before receiving them to avoid business with AAA Appliance again. If this is how their customer service is picking up parts, I feel sorry for any one having service performed by them.

I am a small business owner myself, and would never treat customers this way. Good luck in the future AAA Appliance. The first time leads will run out over time and your reputation will eventually catch up to you.

• Pros: parts availibility
• Cons: EVERYTHING else