Ballwin >Tony's Pro Nails
The owner guy needs to be nicer and friendly . I think he hates his job and failing business. They do a good job but can't retain customers cause of very poor attitudes.
terrible customer service. I have been to Tony's a few times. The first time was great. The 2nd, 3rd & 4th times were okay. I have also taken my 3 teenage daughters with me. When we are all together they are treated fine but when they go in by themselves they are not treated as nicely. My daughter took a friend to Tony's to have their nails done. Tony, the owner, was rude to them from the time they walked in. He was rushing between the 2 girls and when my daughter commented that her nails were too long he grabbed her hand and cut her nails down. When she was asked by her friend if she liked them, my daughter commented that she usually liked them a little longer. Tony flipped out and told her to get out and go somewhere else. When she started to leave she was grabbed again and he cut her nails completely off. When I went in to talk to him about the situation he started yelling at me too. When I asked him to remove his mask so I could understand him better - he walked away ranting something about his english. In no way did I comment about not understanding his english. When I said I was going to report his rude, disrespectful behavior he yelled "I dare you!" and his brother-in-law yelled, "Do you want the number?" If you want a cheap manicure, pedicure or fill and wish to be treated rudely and made to feel unwelcome then Tony's Pro Nails in Ballwin is the place to go but if you want a cheap manicure, pedicure or fill and wish to be treated as a customer should be treated then stop by one of the other 10 nail salons you pass on the way Tony's. That's what I intend to do and I will tell everyone I know to never go to Tony's Pro Nails in Ballwin.
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