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11/29/09
EXCELLENCE in Customer Service/Price/Quality/Craftmanhip/Ori
by True Shopper at Citysearch
We have been using Tim Stoll, of Stoll's Custom Jewelers for years. He excels in originality and Quality. His prices are so low both on repairs and new pieces of jewelry. I have recommended him to many people and they are all as impressed as we are. The customer service is top notch!
Tim Stoll is the most Honest Jeweler and person you could ever meet!
- Pros: Best Jeweler EVER
- Cons: They don't charge enough
10/20/09
A Primer On Poor Customer Service
by dab6777 at Citysearch
My wife brought in a bracelet with one simple request...fix a broken clasp. After being told ten times they don't normally work on sterling silver, they said they would be happy to fix it. They didn't have the replacement clasp in stock, and ordering it would take about a week. Two weeks later we stopped by and went through the whole process again...they didn't have the part, would have to order it, they don't normally work on sterling, etc. We should have walked then, but gave them another chance...and another...and another. Six weeks later we have received no phone call, no update, no bracelet. I'm willing to let them keep the money we paid upfront, just to get the bracelet back...and avoid being treated in such a condescending manner. I'm going to stop by this morning to get the bracelet...repaired or not. Stay tuned...
- Pros: Good example of how NOT to treat customers
- Cons: They're still in business
07/16/09
The HONEST and REAL CUSTOM JEWELER
by SomeoneWhoKnowsTRUTH at Citysearch
OMG! My husband had this TRUE Custom Jeweler named Tim, design and hand carve from wax my wedding set. It is the most gorgeous ring I have ever seen, not because it is mine, but it is a really nice, substantial, unique ring.
My Fiance, now husband went to Tim to pick my wedding bands up. OMG! again! Tim had hand carved my bands to fit PERFECTLY together. The diamonds are all the HIGHEST QUALITY!
I took my set to a jewelry store in west county for an appraisal. My appraisal came up to be 3 times the amount we paid for the set! :)
Another fine asste from Tim at Stoll's.
Tim and Angie are always in the store....if not, you can catch them on their cell. They are a great team. Angie watched the store while Tim took my husband and I thru the process.
The process is quite complicated. Tim starts with a piece of wax and a sketch. He also makes unique colors of gold...pink, red and green. He makes his pieces out of whatever kt gold you want, whatever color and design.
Anyway, he took us to the bench, showed and explained the tools and carving process....then he casts the wax, this goes into an oven he has in the back room. He then bakes ? then makes the gold in the form he hand carved...sets the stones, polishes and cleans the piece.
The reason i say he is the REAL CUSTOM JEWELER is because there is not another store that we went to that actually CREATE a piece. They might say they do, but they don't. No one had the equiptment.
My rings are awesome and this Jeweler, Tim Stoll is very honest and as you can see from my appraisal his prices are more than reasonable!
GO TO STOLL's for HONEST, QUALITY and LOW PRICES for a piece that you maybe just dreamt about. He can make it for you, your REAL custom ring. I love my set and get so many compliments>
- Pros: TRUE custom jewelry & all work is done in store!
- Cons: NONE
