Meineke Car Care Center

Doesn't Recommend

Rommel v.

Joined 1 year ago

AVOID THIS LOCATION!!!. I had a catalytic converter replaced at this location back in April of 2011. Around March 2012,it started to rattle and make all kinds of noises..My friend who works at a dodge dealership looked at it and confirmed it was the converter that was making all the noises.. I called the shop and told them i was bringing the Van in and told them that its the converter they replaced less than a year ago..I went to the shop and proceeded to tell the manager named DJ Mitchell what was going on with the van.I can tell from the get go that DJ wasnt too thrilled to handle a possible warranty repair.He started saying that there has to be something else wrong with my van because he sold 30 plus converters the previous year and none has came back defective.he said the engine must be running rich and dumping fuel on the converter,.from the way he talked, i was convinced he was trying to find excuses not to replace the part i believe is defective...i sat down for a second then came back up to the front desk just to talk to him a little bit more about the van....i could tell he wasnt in the mood to hear what i had to say.when i told him that my friend at the dealership looked at the van and didnt find anything mechanically wrong with the van(except the cnverter) He just snapped and said" I dont care what your mechanic friend told you!" "Do u want to pay for this repair out of pocket?or do u want us to fix it for free??"I suggest if u want it to be free ,to sit down and be quiet! I was shocked and could not believe the way this guy is talking down to me!.I said "jesus christ man, you dont have to be rude about this" He yelled back and told me not to cuss in front of customers.I said Jesus Christ is not a profanity and he threatened to kick me out of the store along with my van.HE told me to sit down and shut up..I was so upset .I have never been so humiliated. Ive worked in retail,and was sure that if i treated a customer like this,i would have been fired on the spot...after they cant find anything wrong with van,they ended up replacing the converter..I highly recommend going somewhere else and avoid this meineke location..the manager is an arrogant douchebag..AVOID THIS LOCATION!!! well at least till the owner gets rid of this prick