The store front is open from 8am - 5pm, but appointments are required
Neighborhoods: Saint Louis, Rock Hill
Was very pleased to have the lowest estimate around. I also printed off a coupon for $25 off any work over 200. The first email offered free mobile service. When I called to set up the appointment, I was informed it was not a free service but a $50 service. No problem, I made the trip to their shop. When the job was completed, I was told they would not except the coupon because the $205 was the lowest they could go. What? No explanation. Fine..I got into my car and was absolutely appalled at the mess they left inside my car. I had the windshield replaced. There was a fine dusting over everything in my car! Inside the vents, over my seats, everywhere!! I spent 20 mins washing everything with car wipes so I could at least turn on my air without fear of fine particles blowing in my face. While the windshield looks great now, I would pay the extra to have it done else where in the future. Its not worth the headache. I will also mention, a big factor in choosing them, was there 1 year guarantee. If it can't be fixed they will replace for free! Well, what they don't tell you, is your responsible for the labor cost and glue for a replacement. My total was 205. Labor alone was 110. Extremely misleading! Overall, I wouldn't recommend them, and most certainly won't be returning for any of my glass needs!
These guys were great!! When my car window was broken, they gave me the lowest quote and showed up when they said they would. They guy had the wrong glass and he went and got the correct one. He even worked in the rain. He worked very neatly and was nice and professional.
I recently used Glass Doctor to replace a window that was broken by our painters. They came out and gave a free estimate, they called ahead of time, the gentlemen giving the estimate showed up on time, and was professional. They did a great job when they replaced the window and cleaned up. I would definately use them again and would reccomend them.
Unbelievably great service ! – Glass Doctor fixed my panes. I came home from work and saw someone had broken into my house through the glass in my front door. I called Glass Doctor, they were there within an hour and replaced the glass. Very friendly service.
The Doctor is Out – I'm not the sort of person to write reviews... unless I'm really pissed-off and I think people should be warned. So, here goes:
I scheduled service over the weekend to have my driver's side door glass replaced. Dispatch called me on Monday morning to tell me they could not replace the glass in my driver's side door because I would have to order it from the dealership.
The first reason this is bad business is because I should have been informed of this fact when I set up the original appointment. If I knew they didn't have the part for my car, I could have called 8 other companies that did.
Secondly, the vandals who broke my window not only damaged the glass, but I'm sure the rain coming in all weekend did a tremendous amount of damage to the upholstery. And now I'm thinking the Glass Doctor might have to share a bit of the blame for that as well.
I will never call the unreliable team at Glass Doctor again, nor will I recommend them to my friends. Instead, I will tell everyone how much of a quack the Doctor is.
Extremely poor customer service!! – I echo the previous review. Awful customer service. We were told the mobile service would be at our home to replace a window between 2 and 4. At 5pm, they still hadn't showed, or called for that matter. We called at 5:15 and were told they were two minutes away. Forty-five minutes later, still no word. In the end, we had called their customer service line 7 times, were told twice that we'd get a call back, which we never received. Finally, at 7:40pm, and our last call to customer service, we were told our appointment had been rescheduled for the following day. We never received a call letting us know of the rescheduling, or an apology call for that matter. I would've hated to experience what the replacement service would have been!
Great People, Fast Service – I had a big crack in my windshield and was afraid to drive it to work. I called Glass Doctor early in the morning and they made my windshield the first job for one of their techs and I was back on the road at 10am. Everyone was so nice and helpful.
Wow what a time saver – My car got broken into downtown around lunchtime. I called the Glass Doctor and by go home time they had it all put back together and even filed the claim with the insurance company. It doesn't get any easier than that.
Fast and friendly is no joke.. – My car was badly damaged in last months storms, not once but twice. One call was all it took both times and Glass Doctor was at the door same day had it all cleaned up and it looked great again. And I got my factory original glass both times. The second windshield only cost me labor. Have never been more pleased with a companies performance...
Glass Doctor made my mom so happy. – Vandals broke into my moms car and Glass Doctor came to her house and replaced the glass, cleaned up the mess and made a bad situation bearable. Thank you Glass Doctor
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