08/21/08

What a nightmare!

by srueidb

I was in the store and purchased 4 bras, taking two home and the other two were to be mailed shortly. When I did receive one by mail, it was the wrong size. Along with returning that one, I had to send back one

I originally took home because the underwire became exposed after only being worn three times. It has now been SIX weeks and I have not seen the repaired bra, a bra to replace the one sent in the wrong size, or the one that is STILL on order! After several calls, I'm now being told they will call the supplier to find out when it will arrive. It seems the saleswoman would have taken the initiative and called weeks ago. I will NOT be a return customer after such worthless service!!

07/16/08

AWFUL, DREADFUL, TERRIBLE, TRAUMATIC

by 90camry

I had high expectations for ann's based on the reviews and billboards. I was absolutely disappointed. The experience was awful. The lady barked at me to sign in before I would be waited on. She then gave my niece a good fitted bra, but it headed downhill from there. This being an uncomfortable situation for a 16 year old girl, it turned out to be a traumatic experience. The lady gave her bras with oversized cups, then left us for over 30 minutes while my niece was waiting in the fitting room. When I went to get the the saleslady, she ordered me back to the fitting room area, while she laughed, chatted and carried on with another customer. Finally, I told my niece to get dressed and we left. The lady was RUDE, and VERY CRUDE. She made a racially insensitive joke about the "people who make the bras in China." I walked out of the store and drove down to Chesterfield mall and spent $300 for bras at Dillards. I tried to call and speak to the manager two days later, it turned out my saleslady WAS THE MANAGER. She did not even want to validate her behavior during this encounter. She cut off the coversation and thanked me for calling. I WILL NEVER GO BACK!!! I will discourage anyone from going there. The owners need to seriosly look at their staff and customer service.

• Pros: in a strip shopping center and on Olive Blvd.
• Cons: Awful sales staff, awful styles, very poor service, unwelcoming to young clients

04/09/08

Best Customer Service

by peb292

It was like one week before prom and I had just found the perfect dress... The only problem was, I didn't have a bra to wear underneath it... My mom had heard good things about Ann's, so we headed there... As soon as we got in a lady greeted us and had me explain my situation... I got into a dressing room right away and put my dress on to try with the bras. We tried a couple and then she was really honest and said that I didn't need one with the dress I would be wearing... She fixed my dress for me and it looked great even though I didn't end up buying anything they were extremely helpful...

• Pros: great customer service
• Cons: pricey

01/09/08

Great Fit

by tkaste

The shop is old fashioned looking, not slick like Victoria's secret. The dressing rooms are cramped and offer little privacy. I am slim but tall and the woman helping me and myself where in very close quarters. All this aside the staff was friendly, knowledgeable and helpful. I went in a 36B came out a 34D in the most comfortable bra ever!! While pricey, no more so than at a department store. Not a store you want to browse in, but if you go in with what you want I think the staff will be able to help you.

• Pros: knowledgeable staff
• Cons: old fashioned

Editorial Review by Nancy Mora

by Nancy Mora

Get better support with a variety of lingerie brands and a knowledgable staff to meet your needs.

07/18/06

Great Customer Service and Friendly People

by misplacedtexan96

I heard about Ann's from my hair stylist. She went in for a bra fitting and told me that they work with women who have had masectomies and did a fabulous job correctly fitting a woman for a bra.

About a year later I decided that I'd give it a try. The associate that worked with me was very professional and did an exceptional job fitting me for my "correct" bra size. When I walked into Ann's I was wearing a 34B...when I walked out, I was wearing a 32D. The associate explained why I was wearing the wrong bra size and the mistakes that most women make when fitting themselves for a bra. As much as I love Victoria's Secret...they don't know what they are doing when it comes to fitting a woman properly for a bra.

Now that I know my correct size I can purchase bras anywhere and I feel so much more comfortable wearing the correct size.

• Cons: None

06/17/06

Re: Ann's Bra Shop Customer Service

by beautifulbbwgal34

Ordering online with these people is a miserable experience. Their website doesn't work properly, and if you try to e-mail them, your e-mails get sent back to you because it says: "mailbox is too full". The staff can't help you over the phone after you try to find out what happned to your order because "the girl who handles Internet orders is not in today". (Lousy excuse) They are very unprofessional and do not cater to the online customer in any way. My order couldn't be filled because the item was no longer in stock or being manufactured, yet they still list it on their website and haven't taken it off yet. I asked to replace it with a substitute in stock and she said they didn't carry it, they would have to "special order it". (it wasn't a 'rare' item.) I haven't heard anything back from them after two weeks and I still can't get answers from the staff working there on a Saturday. Apparently, Internet Phone Order Girl only works M-F. I will NOT be ordering from Ann's Bra Shop ever again. There are far better customer-oriented websites to order plus sized undergarments from.

• Pros: None
• Cons: All

05/29/06

Extended nursers beware

by listeningorange

When I was 6 months pregnant, I went in looking for nursing bras. I mentioned to the sales girl that I really wanted good bras as I had nursed my son for a couple of years. The sales girl argued with me very loudly with me about the fact that I had nursed my son past the age of 1. She would not stop going on and on about how it was "weird," despite my attempts to just change the subject and get on with looking at bras. I finally had to just leave without buying anything just to get her to shut up.

I sent a letter to the shop outlining the incident and received no response whatsoever. So I am assuming that either her views on nursing are shared by the company or the company does not care about its customers.

• Pros: selection
• Cons: customer service

08/21/05

Very Helpful!

by dolyn

They went out of their way to help me! I was being released from the hospital and my newborn was being transfered to a children's hospital. I needed to be fitted for nursing bras and to rent a breastpump since I would be away from my baby at night. We called from the hospital and could not get there before they were scheduled to close. They not only had everything ready when I got there and took the time to fit me, but they even stayed 25 minutes after they were supposed to close just to help me. The nursing bras were more than at other stores, but they were the most comfortable and in my opinion, worth every penny. Their kindness was overwhelming to a very scared young mom!

03/09/04

Poor service

by ec

Very expensive and very poor service. I have tried three times and only one of my experiences was acceptable. The place smells like cigarette smoke and there were waits that seemed to be an hour long. They offer a great selection and professional measuring; however, I will be finding another place to shop.

• Pros: great selection, professionalmeasuring
• Cons: , smokey smell, long waits