Simply Elegant Bridal
Webster Groves, MO 63119
Phone: (314) 918-8200
09/12/2007 Posted by reegs07
A wedding dress is a special purchase. It is one most people are not experienced with, and will hopefully only need to purchase once. Being a rare purchase, it is one that requires assistance, both in finding what will look good on your body type, and just to get in and out of. When I walked into the store, at my appointment time, I was not immediately greeted. After a few minutes, I was given a lengthy form to fill out. After sitting a little long, clipboard in hand, I was told dismissively that I could start looking around. I was overwhelming. I was not asked what I had in mind, what I wanted to spend, how formal my wedding was, what time of day, etc. I looked through packed racks and could not get an idea on any what they looked like on the hanger, much less once I tried it on. I did take 3 dresses to the fitting room. Here I was left alone to get in and out of dresses. Seriously, I got stuck trying to get out of one of them. It was like a scene from a movie. I had to call my mom in to help me. And the store manager only talked about herself, showing no interest in me as a customer. When I said I liked a dress at the first store I went to (this was my second venture out to buy the perfect dress), they asked what it was. I told them. As a dress under $1,000.00, it was not on display. They went to the back and had a knock-off. The knock-off was more expensive, and didn't come in the right shade of white. The "real" dress was less, and the other shop was having a sale, making it even more affordable. Finally at the end of this fiasco, they showed interest in me. By this time, all I could think was, "If they aren't giving me service now, what will they be like after the dress is paid for and they have everything they want from me?" I could see many potential problems down the road. I went back to the first store, (second dress I tried on) and was even more appreciative of their great customer service after this incident.
Pros: The store looks nice.
Cons: Customer service was non-existent.
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