Charter Communications Inc

Awful company!

by analese

May 22, 2008

I have had so many problems with charter I can not even put it in words or no where to begin. Please stay away from this company. My little girl has only saw me cry a couple times in my lfe and I can not believe as srange as it sounds this company made me cry. I feel like I am in the twilight zone when I talk to them! They have robbed to many evenings from my family and to many days of lost work. I have deciced money is no longer a factor I will pay more whatever it takes to stay as far away from this company as I can. My fiance is handling the final details I will not use another day of my life on the phone with them.

p.s. charter if you read this please fix all the holes in my ceilings and floor boards and my carpet is damaged from walking over your cable cords for a year. Your techs each said when they came out it is not thier job to clean up another charter tech's bad job. So who fixes this mess?

• Pros: none
• Cons: everything

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Terrible Installation Crew

by JonathanSanders

April 23, 2008

We are new to the state of Missouri and had Cox Communications back in Tulsa, OK. Amazing that such a smaller area, would actually make Charter look so unprofessional. This is week 3 with Charter, and my 3rd fight to get services active at my home. Our first installation for TV and internet was rescheduled because the techinician reported that our signal was too poor coming to the house to run anything on. We were rescheduled for a week later, and when the technician came back out, our line was completely fine, simply needed a small signal boost installed. We waited an extra week for nothing, and it took more than two weeks of waiting before we had service. The techinician that returned came out about 5 hours later than scheduled, but did make the effort to call and let us know.

Now, we are getting our phone services brought out, and the technician that we waited on from 10-12 never showed. My wife waited around until 1pm, and never saw anyone. The next day I called for a status, and the technician reported that he came out at 10:26am, and cancelled the order and our new phone number because no one was home. Looks like a case of running late, and trying to hide it from their supervisors when they found us not there. There was no phone call whatsoever stating that he was behind, or at our home. No note was left on our door telling us we missed anyone. We spent at least 10 minutes with customer service searching through numbers to find a perfect one that was easy to remember for everyone. We gave it out to our family, freinds, and co-workers , and it now has been cancelled and is no longer available thanks to the installation technician cancelling our order and phone service.

I pray that our service is much better than our installation. I typically see this type of frustarting service from fast food drive thru's, I am very suprised this is whats offered by a national cable provider.

• Pros: Seem to offer the same service that every major cable company does around the US
• Cons: Very poor installation crews, and little to no ability to communicate from Customer Service to Install Technicians

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I am not exaggerating when I say this is the worst company on the face of the Earth.

by jon_skutac

September 08, 2006

I am typically a very patient person, but I have had the worst customer relations fiasco ever in my entire life with Charter. You could write a book on how not to run a business based on how Charter operates. I had to make 6 appointments with Charter before someone finally connected my phone. On one occasion, I heard the service man leave a note on my door, but before I could catch him he ran to his truck and was already driving off. He never knocked so that he could just go to lunch early if he didn't have to hook up my phone. In trying to get an appointment, I called Charter 12 separate times and talked to 23 different people. When you call them, they tell you that they cannot help you but someone else can, and they pass you on to the next person who cannot help you. In between phone reps, you have to go through the entire phone button punching routine. You will go around in circles for hours when you call. The certainly have nice people working their phones, but they are useless in helping you find out why no one showed up for an appointment and how to get the service person to come back and finish the job. I threatened that I would use another service, but they threatened me in return with $150 in penalties against me for early disconnect. When I finally got a phone, they gave me the same phone number as someone else so that I shared a phone with a complete stranger at another address. After calling them again, many times, I finally got my own phone number which they immediately sold to telemarketers who were calling me, by my name, within hours of my connection. I know it was Charter who sold my number because they were the only people who knew my number at this time. In having to make 6 appointments, waiting around for them to show up, and having to be on the phone with them hours at a time, I have had to take 8+ vacation days from work to get my phone connected. Looking back, I wish I had taken the $150 disconnect penalty and used someone else.

• Pros: After much fighting, I finally have a phone and cable.
• Cons: The stress from the entire fiasco probably took a few months off of my life.

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