Studio Branca Salonspa

03/27/2008 Posted by andshesaidyes

First off, my appt. was not scheduled right. My stylist was a full hour behind. The hair cut was aweful, this girl had no idea what she was doing. I felt very pressured to buy products that I did not want. The front desk was snooty towards me as well as every other staff member that passed me, while I sat on the bench for over an hour waiting to get my hair butchered! THE WHOLE EXPIERENCE WAS HORRIABLE...SHE HAD THE NERVE TO ASK ME TO BOOK MY NEXT APPT......UHHGG

Pros: the products smelled nice

Cons: rude, uneducated, over rated,

03/08/2008 Posted by chairback

I went to this salon with high expectations but was disappointed about the entire experience. The people did not make me feel welcome and the sylist was horribly unattentive. She was literally preparing for her next appointment by picking out swatches of color and consulting with other employees. I'm sitting in the chair and she's barely concerned with me and is asking for hairbooks etc., to get ready for her next booking. The entire time I was there, she made me feel as if she was bothered by me and did not seem interested at all in making my time or the end result positive. Ultimately, my haircut and highlight were not disastrous, but not special enough to warrant the EXHORBITANT cost I paid. It was my first and last time to go there. They obviously don't care about securing new customers.

Pros: Location

Cons: HIGH cost, poor service

03/03/2008 Posted by autterback

I love this place!!! I have very difficult hair and until I started going here have never been satisfied with it when I leave. Now, I always walk out of the salon feeling refreshed and happy. I see Andrea for my hair and Kit in the spa! They are both down to earth and go out of their way to make you comfortable! The people are great and friendly and are very talented at what they do. If you are looking for a relaxing afternoon or just need a pick-me-up to make you feel better about yourself Studio Branca is the place to go. The only downfall is it can be a bit expensive; however, you get what you pay for!!!

Pros: Service, Ambience, Parking, Atmosphere, People, and the way you feel when you leave!!!

Cons: Hard to get a first appointment, but that should tell you how good they are!

10/24/2007 Posted by acentwn

I have been a longtime Studio Branca customer and cannot say enough about it!!! Everyone from the front desk (Shannon), to the spa (Sara), to the amazing stylists (Dean), Studio Branca takes customer service to a whole new level. It is always nice walking in for my weekly nail appointments or my haircuts and being greeted by my first name. If your looking for a place that is warm, friendly and does an amazing job Studio Branca is the place. You are definitley not just another customer at Studio Branca you are a valued asset!

Pros: Great atmosphere, great services, great people

10/04/2007 Posted by cwrush

In response to any negitive comments about this first class establishment, I'm SHOCKED! I've been going to Studio Branca for four years now and I've never had a bad experience. I've tried many of the services they offer and they've been phenomenal! My hairstylists are the greatest! Harlee and Jessica are awesome at listening to what I want but also contributing their professional opinions. The same goes for the spa, the massages are wonderful and the facials are great. And as far as the customer service goes, I have never seen a more enthusiastic staff! Shannon and Candice are extremly helpful and friendly, as is the rest of the staff. The overall experience at Studio Branca has been amazing for me, and I would recommend it to anyone! :) P.S. Rumor is they are opening a new salon in Chesterfield. I can't wait!!!!!

Pros: Absolutly amazing!

Cons: None!

09/14/2007 Posted by cig

I have tried 3 different girls at Studio Branca in an effort to get a good hair cut but with no luck. They seen to have their own agenda and KNOW what you need to have done to your hair, disregarding the client's wishes. I had hopes I could find a great stylist since I have moved here from Indianapolis,but I am about to conclude that going back to Indianapolis for a great haircut is more promising. Wishing for the days of Markus Bluestine and Facade LTD...3rd time is not charm! ugh

Cons: Get this kind of cut at Great Clips

1 out of 2 people found this review helpful

11/10/2006 Posted by spedica

I have been to this salon atleast 5 times. Each time was a pleasant experience and each time the professional stylist did an amazing job. My hair came out smelling and looking fresher than ever, and I was relaxed do to the amazing massage given at the time of the shampoo. I love this place, but it is fairly pricey. One time I spent $175 for just haircut highlights and a hair cair product. YIKES, otherwise, highly recommended. i would suggest treating yourself to one service here once a year

Pros: A great outcome

Cons: can be expensive

07/22/2006 Posted by myyoung1

I drive a considerable distance every two weeks to take advantage of the spa services at Studio Branca. Sara and Bryan are truly the shining stars of this experience and are, in large part, why I choose not to relocate to a spa closer to home. Their professionalism, excellent customer service, and extensive product knowledge make it well worth the trip every time. The other staff members in the spa and at the front desk are equally as pleasant. I highly reccomend a trip to the spa - and particularly to see Sara and/or Bryan (assuming this doesn't impact my ability to retain my regularly scheduled time slot of course) :)

Pros: Superior spa experience; professional staff, great product line

Cons: None

1 out of 1 people found this review helpful

04/03/2006 Posted by kgwiest

Salon services provided are very good, but customer service is terrible. Good luck getting an appointment, and once you have the appointment, good luck keeping it. Studio Branca has cancelled my appointments 4 times just this year and it is only April 3rd. The first time my hair appointment cancelled, no one told me it cancelled. In fact, the person who I had the appointment with had quit because of the problems that this salon is having. The other cancellations were made the same day of my appointments and they could not reschedule my appointments any sooner then 3 weeks out. One lady said she could not handle rescheduling appointments that day because she had too much going on and hung up on me. Someone needs to inform them that it is not a privilege to go to this salon and that customers are who pay the bills and salaries.

0 out of 1 people found this review helpful

12/27/2005 Posted by juliya16

I have gotten facials there for a couple of years now. I keep going back and Sara is the one who does the facial for me. She is very professional, friendly and knows her stuff. My mom goes there as well and she's the one that who recoomended her to me.